Job Title: Female / Male Hotel Receptionist Overview: As a Hotel Receptionist, you will be the face of the hotel, responsible for welcoming guests, managing reservations, and providing excellent customer service to ensure a pleasant and comfortable stay for all guests. Responsibilities: Guest Check-In/Check-Out: Greet guests upon arrival, process their check-ins and check-outs efficiently, and provide necessary information about the hotel's facilities, services, and policies. Reservation Management: Manage room reservations, handle bookings, cancellations, and modifications accurately using hotel management software. Customer Assistance : Address guest queries, requests, and complaints promptly and professionally, ensuring guest satisfaction and resolving issues to the best of your ability. Payment Handling: Handle cash, credit card transactions, and billing processes accurately, ensuring adherence to established procedures. Phone and Email Correspondence: Answer phone calls, respond to emails, and assist guests with inquiries, reservations, or any other information they require. Concierge Services: Provide information about local attractions, restaurants, transportation, and assist guests with arranging services like transportation, tours, or restaurant reservations. Front Desk Operations: Maintain the cleanliness and organization of the front desk area, manage inventory of supplies, and ensure the proper functioning of equipment. Collaboration: Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless guest experience. Safety and Security: Follow security protocols, monitor the premises, and take appropriate action in case of emergencies or security concerns. Requirements: Previous experience as a hotel receptionist, front desk agent, or in a similar customer service role within the hospitality industry is preferred. Proficiency in hotel management software and computer systems. Good communication skills, both verbal and written, with a friendly and professional demeanor. Strong organizational skills and the ability to multitask efficiently in a fast-paced environment. Knowledge of local attractions, restaurants, and transportation options is a plus. Flexibility to work in shifts, including weekends and holidays. High school diploma or equivalent; additional education in hospitality or related fields is beneficial but not mandatory Job Type : Full-time Salary: ₹14,000.00 - ₹18,000.00 per month Benefits: Food provided. Schedule: Day shift Morning shift Rotational shift Supplemental pay types: Performance bonus Yearly bonus Experience: Total work: 2 Years or more. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Food provided Experience: total work: 2 years (Preferred) Language: English (Required) Work Location: In person
Job Title: Female / Male Hotel Receptionist Overview: As a Hotel Receptionist, you will be the face of the hotel, responsible for welcoming guests, managing reservations, and providing excellent customer service to ensure a pleasant and comfortable stay for all guests. Responsibilities: Guest Check-In/Check-Out: Greet guests upon arrival, process their check-ins and check-outs efficiently, and provide necessary information about the hotel's facilities, services, and policies. Reservation Management: Manage room reservations, handle bookings, cancellations, and modifications accurately using hotel management software. Customer Assistance : Address guest queries, requests, and complaints promptly and professionally, ensuring guest satisfaction and resolving issues to the best of your ability. Payment Handling: Handle cash, credit card transactions, and billing processes accurately, ensuring adherence to established procedures. Phone and Email Correspondence: Answer phone calls, respond to emails, and assist guests with inquiries, reservations, or any other information they require. Concierge Services: Provide information about local attractions, restaurants, transportation, and assist guests with arranging services like transportation, tours, or restaurant reservations. Front Desk Operations: Maintain the cleanliness and organization of the front desk area, manage inventory of supplies, and ensure the proper functioning of equipment. Collaboration: Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless guest experience. Safety and Security: Follow security protocols, monitor the premises, and take appropriate action in case of emergencies or security concerns. Requirements: Previous experience as a hotel receptionist, front desk agent, or in a similar customer service role within the hospitality industry is preferred. Proficiency in hotel management software and computer systems. Good communication skills, both verbal and written, with a friendly and professional demeanor. Strong organizational skills and the ability to multitask efficiently in a fast-paced environment. Knowledge of local attractions, restaurants, and transportation options is a plus. Flexibility to work in shifts, including weekends and holidays. High school diploma or equivalent; additional education in hospitality or related fields is beneficial but not mandatory Job Type : Full-time Salary: ₹14,000.00 - ₹18,000.00 per month Benefits: Food provided. Schedule: Day shift Morning shift Rotational shift Supplemental pay types: Performance bonus Yearly bonus Experience: Total work: 2 Years or more. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Food provided Experience: total work: 2 years (Preferred) Language: English (Required) Work Location: In person
Company Description HOTEL RIO BENARAS is a hospitality company located at 520/53-55,53-56, Buddha Vihar Colony, Cantonment, Uttar Pradesh, India. Known for its commitment to exceptional service, the hotel offers guests a blend of traditional charm and modern amenities. Strategically located in the heart of Varanasi, the hotel caters to travelers seeking comfortable accommodations and warm hospitality. With a focus on guest satisfaction, HOTEL RIO BENARAS aims to create memorable experiences for all visitors. Role Description This is a full-time, on-site role for a Front Desk Receptionist located in Varanasi, Uttar Pradesh. The Front Desk Receptionist will be responsible for managing front desk operations, greeting and assisting guests, handling phone inquiries with proper etiquette, and performing clerical tasks. This position also involves providing excellent customer service to ensure a positive guest experience. Qualifications Proficiency in Phone Etiquette and Receptionist Duties Strong Clerical Skills and attention to detail Excellent Communication skills, both verbal and written Demonstrated ability in Customer Service and guest relations Basic computer skills and proficiency with office software Ability to multitask and manage time efficiently Previous experience in hospitality or front desk roles is a plus