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Hiring - Team Leader - Voice Process - Noida

Hiring - Team Leader - Voice Process - Noida

People Staffing

3 - 8 years

5 - 7 Lacs

noida

Posted:12 hours ago| Platform:

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Skills Required

team leader international process escalation management attrition control team handling bpo operations sla shrinkage control shrinkage voice process aht attrition attrition management team leading kra bpo operations management sla management csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Graduate (any stream).
36 years of BPO experience
, with at least
1–2 years as a Team Leader in Voice Process
.
Strong knowledge of
Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics
.
Excellent
people management, coaching, and conflict resolution skills
.
Proficiency in
MS Excel & reporting
.
Strong
communication and interpersonal skills
.
Willingness to work in rotational shifts (including night shifts if required).

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