Hiring for Customer Service

Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services)

1 - 10 years

1 - 8 Lacs

Navi Mumbai Maharashtra India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

crm software Data Entry Customer Support Problem Solving Communication Skills Time Management Technical Skills Multitasking Ability Conflict Resolution Product Knowledge Bpo Call Centre Call Center Customer Service Agent Associate Mumbai malad borivali andheri Tele Caller

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are seeking a dedicated Customer Service Representative to join our team in India. This role is perfect for individuals who are passionate about providing excellent customer service and are eager to help clients with their inquiries and issues. You will play a key role in ensuring customer satisfaction and enhancing the overall customer experience. Responsibilities Provide exceptional customer service support to clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical issues in a timely manner. Document all customer interactions and feedback in the CRM system. Collaborate with team members to improve customer service processes and policies. Identify and escalate priority issues to the appropriate team or management. Stay updated on product knowledge and company policies to provide accurate information. Skills and Qualifications Excellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Basic computer skills and proficiency in MS Office Suite. A positive attitude and a willingness to learn and adapt.

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