Hiring for Customer Service

Job Location-

Salary-

Key skills-

a) Any Graduate-Fresher Can Apply

b) Exceptionally good communication skills

c) Inclination to work for Customer Support Voice Process

Minimum 0 18 months experience

Roles and Responsibilities of Voice Process:

1. Customer Support:

o Handle inbound and outbound calls from customers across different countries.

o Address customer inquiries, concerns, and provide accurate information.

2. Language Proficiency:

o Demonstrate proficiency in multiple languages to cater to our diverse international customer base.

o Effectively communicate with customers in their preferred language.

3. Issue Resolution:

o Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.

o Escalate complex issues to the appropriate teams for further assistance.

4. Cultural Sensitivity:

o Exhibit cultural awareness and sensitivity when interacting with customers from various regions.

o Adapt communication style to align with cultural expectations.

5. Documentation:

o Maintain accurate and detailed records of customer interactions in the CRM system.

o Document relevant information to facilitate efficient issue resolution and future reference.

6. Product Knowledge:

o Acquire and maintain comprehensive knowledge of our products and services.

o Effectively communicate product features and benefits to customers.

7. Time Management:

o Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries.

o Work in shifts to accommodate different time zones.

8. Collaboration:

o Collaborate with cross-functional teams to address customer issues that may require input from different departments.

o Provide feedback to improve overall customer satisfaction

9650005277

Aditya vats 9211726657

Deepali 9650092537