Techical Product Manager- Digital Delivery Manager

Job Description

The Manager Digital Delivery will lead the development and enhancement of world-class health, wellness, and insurance platforms, focusing on client and advisor journeys. The role requires collaboration with SMEs, internal/external stakeholders, and senior leadership to create innovative solutions addressing key business challenges. It involves digitizing back-end operations and developing front-end mobile/web applications to drive competitive advantage and deliver personalized products and experiences. Key Responsibilities: ? Oversee end-to-end conceptualization, design, development, and delivery of digital products and platforms across multiple geographies. ? Drive the entire delivery process, including research, benchmarking, contracting, budgeting, business case approval, legal/compliance/risk management, partnerships, stakeholder management, user story creation, platform/app development, UAT, data analytics, documentation, go-to-market strategy, and project KPI achievement. ? Ensure Agile methodologies are implemented throughout the project lifecycle. ? Serve as a business advisor to technical teams during platform creation. ? Collaborate with engineering teams on platform design and architecture. ? Work cross-functionally with internal/external stakeholders, legal, compliance, risk teams, developers, and designers to execute the product roadmap. ? Prioritize product features based on business needs and constraints. ? Standardize and modularize processes to enable rapid go-live and expansion to new geographies/products. ? Assess market potential and introduce innovations aligned with business needs. ? Represent the organization in regional and global forums, contributing to the innovation agenda. ? Promote digital adoption internally and externally. ? Oversee technology evaluations and selections. ? Maintain error logs, diagnose issues, and set up monitoring protocols. ? Track platform analytics, monitor KPIs, and report success metrics. ? Anticipate and manage risks affecting project KPIs, scope, budget, or timelines. Job Requirements: ? Comfortable working with globally distributed teams. ? Proven experience managing B2C mobile and web applications. ? Strong knowledge of API structures, mobile/web app development, SQL, cloud technologies (e.g., Azure or AWS), full-stack technologies (e.g., Java with Angular/React), and BI tools (e.g., Power BI or Tableau). ? Proficient in creating wireframes, prototypes, data flow diagrams, and workflows. ? Agile mindset with a strong execution bias. ? Skilled in JIRA, Confluence, or other product management tools. ? Capable of drawing insights and communicating effectively with both technical and non-technical teams. ? Leadership skills to guide project teams and the business community. ? Ability to innovate and modernize traditional back-office processes. ? Strong written and verbal communication skills. ? Detail-oriented with strong analytical and conceptual abilities. ? Ability to balance short-term needs with long-term strategic goals. ? Trustworthy, adaptable, and capable of working in a dynamic, open culture. ? Exceptional interpersonal skills, including teamwork, facilitation, and negotiation. Soft Skills: ? Innovative mindset ? Strong problem-solving abilities ? Strategic thinking ? Leadership and team management ? Excellent communication Work Location: Bangalore - HYBRID 2 days a week from office