Hiring For Customer Care For Premium Banking Process

Interested candidate can connect with HR Ms.Aditi Anand-7817000490

Customer Service Associate

Key Responsibilities:

• Manage customer inquiries and interactions through chats, delivering an exceptional customer experience.
• Assist customers with product information, order placement, order tracking, returns, and any other inquiries they may have related to products.
• Address customer concerns, complaints, and issues effectively, striving to resolve them to the customer's satisfaction.
• Stay well-informed about the products available on the e-commerce platform, keeping up with product updates, promotions, and discounts.
• Collaborate with the team to provide solutions for complex customer issues and escalate matters when necessary.
• Maintain accurate and detailed records of customer interactions in the company's CRM system.
• Adhere to company policies and guidelines to ensure consistency and quality in customer service.

Qualifications and Skills

• Graduates from any discipline are welcome to apply.

• Versant V-5 Required.

• Good communication skills in English (both written and verbal).
• Good problem-solving and interpersonal skills.
• Willingness to work in a customer-centric and fast-paced environment.
• Basic computer and internet proficiency.

Benefits:

• Competitive annual CTC of up to 2.20 LPA.

• 6 Days Working with rotational off.

• Shuttle Facility Available.

• Comprehensive training and ongoing support.
• Growth opportunities within a leading tech organization.
• Employee-friendly work environment.
• Health and wellness benefits.

Tech Mahindra is an equal opportunity employer and values diversity in its workforce. We encourage applicants from various backgrounds to apply.