Service Manager- Startup Business

Role Summary

An exciting opportunity for a dynamic professional to drive startup business growth at a leading bank. The Service Manager will be responsible for managing end-to-end service delivery for startups, ensuring seamless onboarding, superior client experience, and driving engagement through 360-degree banking solutions.

Key Responsibilities:

Startup Onboarding and Activation:

• Manage end-to-end onboarding for startups, ensuring activation.
• Drive adoption of digital platforms (Web/App) and debit card activation

Customer Engagement and Service Excellence:

• Address and resolve service requests (e.g., signature updates, authorized signatory changes) and complaints within TAT.
• Proactively gather feedback to drive NPS improvement and enhance client satisfaction.

360-Degree Solution:

• Understand startup business models and provide tailored solutions across loans, credit cards, salary accounts, and other banking products.

Analytical and Process Improvement:

• Utilize data insights to monitor service quality and identify areas for process optimization.

Key Requirements Experience & Skills:

• Graduate/Post-Graduate from a Tier-1/Tier-2 college with preference for business/finance backgrounds.
• 4-5 years of experience in customer service roles (preferably banking), ideally with exposure to startup ecosystem.
• Strong understanding of banking products and processes.
• Strong understanding of the startup ecosystem, with the ability to build impactful alliances.
• Excellent communication, problem-solving and client relationship management skills.
• Proficiency in MS Office (Excel) for presentations and reporting.
• Energetic, detail-oriented and committed to delivering excellent service.