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Indusind Bank
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Service Manager- Startup Business

Service Manager- Startup Business

Indusind Bank

4 - 8 years

3 - 11 Lacs

gurgaon haryana india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

customer service client relationship management communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Startup Onboarding and Activation-

Manage end-to-end onboarding for startups, ensuring activation
Drive adoption of digital platforms (Web/App) and debit card activation

Customer Engagement and Service Excellence-

Address and resolve service requests (e.g., signature updates, authorized signatory changes) and complaints within TAT.
Proactively gather feedback to drive NPS improvement and enhance client satisfaction.

360-Degree Solution-

Understand startup business models and provide tailored solutions across loans, credit cards, salary accounts, and other banking products.

Analytical and Process Improvement-

Utilize data insights to monitor service quality and identify areas for process optimization.

Key Requirements:

Graduate/Post-Graduate from a Tier-1/Tier-2 college with preference for business/finance backgrounds.
4-5 years of experience in customer service roles (preferably banking), ideally with exposure to startup ecosystem.
Strong understanding of banking products and processes.
Strong understanding of the startup ecosystem, with the ability to build impactful alliances.
Excellent communication, problem-solving and client relationship management skills.
Proficiency in MS Office (Excel) for presentations and reporting.
Energetic, detail-oriented and committed to delivering excellent service.

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