Head Regional Savings Account Manager

About the Role

The position requires deep engagement to drive sustainable household banking and strengthen the SA performance across channels through developing and executing a product (SA) strategy, managing SA portfolio, and leading a team of Regional Savings Account Managers. The incumbent will be a key catalyst for building a strong liability book by driving acquisition, digital adoption and primary usage through cross selling which includes products line RD/FD, Investment, YSL, MF, lending & credit cards hence increasing product penetration. S/he should be able to provide the necessary product support as required by the regional savings account managers to deliver on defined objective of building a sustainable savings account book thereby being a catalyst towards building liability book for the country. The incumbent will have to continuously monitor and optimize business quality, productivity, and compliance. S/he should possess strong SA product knowledge and should have relevant field experience of driving the overall business through active engagement with regional leadership.

Responsibilities

• Strategy and Planning

• Should have the ability to define as well as execute product strategy, vision, and roadmap by leading Regional Savings Account Managers.
• Should have the ability to effectively engage with cluster/regional/zonal management and articulate/present the progress on defined business objectives to senior leadership.
• Should work smartly to manage his relationships with multiple layers across zones and other cross functional teams and product support groups.
• Effectively collaborate with relevant stakeholders to develop and implement go-to-market strategies.
• Effectively use positive influencers and counter negative influencers to drive and meet business objectives.
• Lead training initiatives to upskill teams on product knowledge and sales pitches for SA and investments.

• Revenue KPIs

• SA Book Growth
• SA CIB growth
• SA NAV Growth
• Overall portfolio growth including NRV, PPI etc.

• Other Strategic components

• High Value sourcing
• Branch activation on sourcing
• Employee activation and productivity enhancement
• Digital adoption on onboarding of accounts
• Drive attachment in SA customer base

Policies, Processes & Procedures

• Foster high standards in customer onboarding, and work towards mitigating risks arising out of Mule/ AML, strengthen compliance culture towards Household business.
• Ensuring implementation of the risk policies and processes and ensure that existing business meets the stipulated regulatory guidelines.
• Should continuously monitor the sourcing quality and bring forth any anomalies across all markets through cross sell & payment activation.
• Manage recall through on-ground training initiatives.
• Drive SA FTR.
• Cross-selling RD/FD, Investment.
• Driving centrally strategized agendas successfully through RSAMs.
• Team management of RSAM bucket/s.
• Accountable for building the overall SA book, NRV growth for the region.
• Drive the SA acquisition, CIB book growth strategically by providing necessary support/ analytics to the regional managers across the country.
• Define key performance indicators (KPI) and metrics to monitor portfolio health.
• Enhance customer experience by cross-selling RD/FD, Investment, Mutual Funds, hence building a sustainable SA Book growth.
• Drive digital activation, account aggregator penetration, consistent usage of digital channels, tax payments.
• Build strong partnerships with RWA’s, key societies, clubs/ associations to promote family-based banking solutions and leverage cross-sell opportunities for household business.
• Track teams’ productivity across parameters and monitor daily book movement along with the sourcing quality of the region.
• Provides expertise to field teams on overall business that includes Acquisition, Retention and Enhancements in SA AMB.
• Maintain the quality of SA business in line with the stated organization and regulatory objectives.
• Actively engage with the leadership across all regions and drive the centrally strategized agenda for the assigned geography effectively.
• Develop an understanding of problems faced by customers and employ existing or new methods to find solutions timely.
• Analyze business trends and market offerings to help in fine-tuning customer offerings. Help build product features to suit market requirements.
• Drive digital banking adoption for SA and investment products.

People Management

• Managing internal and external stakeholders and demonstrate good Interpersonal skills to facilitate stakeholder support on all processes/system alignment.
• Individual with a go-getter attitude, should be able to work independently by collaborating with multiple business groups in driving bank's SA and investment business strategy.

Preferred: MBA From premium business schools will be preferred