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Head Operations

Head Operations

OYO

7 - 12 years

9 - 12 Lacs

jaipur

Posted:2 hours ago| Platform:

Apply

Skills Required

revenue management business operations operations management team handling operations improvement operations strategy lead operations sales operations team leadership operations planning team leading pnl management operations leadership buisness development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Head

Department

Operations

Reporting to

Hub Head

Key Responsibilities

Drive customer experience metrics across Franchise and SOB properties through a team of Service Specialists
Ensure new property onboarding meets quality standards and brand guidelines
Ensure timely go-live of properties on the platform, with zero exceptions or delays, maintaining
operational readiness
Own and reduce Net Stuck and Check-In related issues across the network, via swift resolution and root cause fixes
Drive ratings and reviews across OTAs and Google My Business (GMB)
Ensure regular audits to maintain quality, hygiene, and policy compliance
Coach and support front office operations to enhance guest experience and property profitability

People Responsibilities -

Key Performance Indicators

Customer experience ratings,
Operational efficiency
Net Stuck

Factors Influencing Hiring Decision Experience

710 years of overall experience, including 2–3 years in a team leadership role
Strong operational and process management skills, preferably in hospitality or service industries
Proven ability to lead cross-functional teams and manage field operations at scale
Excellent problem-solving and analytical skills with a focus on root cause resolution
Familiarity with quality audits, SOP implementation, and guest experience metrics
Strong communication and stakeholder management skills.

Behavioural Skills

Team Player
Communication Skills
Energetic

Stake Holder Interaction/ManagementInternal

Interested candidates can apply by sharing the following details:

Current CTC
Notice Period
Current Location

Please share your details at [6203789764] or reply to this message.

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