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Dear Applicants, GIVA is looking for a Retail Training Head at Bangalore Location. We are seeking applicants from Jewelry background. Retail Training Head - Job Description Position Title: Retail Training Head Department: Learning & Development / Retail Operations Location: Location Role Overview: The Retail Training Head is responsible for developing and executing comprehensive training strategies for all retail staff to ensure a consistent, high-quality customer experience. This role leads the design, delivery, and evaluation of training programs, aligns them with business goals, and fosters a culture of continuous learning and development across all retail locations. Key Responsibilities: Training Strategy & Planning: Develop and implement retail training strategies aligned with organizational goals. Analyze current training needs through store visits, performance data, and feedback. Collaborate with Retail Operations and HR teams to ensure training supports business objectives. Program Development: Design, curate, and update learning modules for onboarding, sales techniques, product knowledge, customer service, leadership development, and compliance. Develop both in-person and digital (e-learning) training programs. Training Delivery: Lead train-the-trainer initiatives and manage a team of regional trainers. Deliver key training sessions for leadership, flagship stores, and special projects. Performance Monitoring: Define KPIs to assess the effectiveness of training initiatives. Regularly review store and employee performance metrics to refine training interventions. Report training outcomes to senior leadership. Team Leadership: Recruit, mentor, and manage a team of retail trainers. Foster a collaborative and high-performance culture within the training team. Innovation & Improvement: Stay current with industry best practices, trends, and innovations in retail training. Integrate new learning technologies, gamification, and blended learning methods to enhance engagement. Budget Management: Manage the retail training budget and ensure cost-effective deployment of resources. Qualifications: Bachelor's Degree in Business, Human Resources, Retail Management, or related field. 8-12 years of experience in retail training and development, with at least 3 years in a leadership role. Experience in managing multi-location retail training programs is a must. Strong knowledge of adult learning principles and instructional design. Excellent communication, facilitation, and presentation skills. Proficiency with LMS platforms and digital learning tools. Ability to travel extensively to retail locations. Key Competencies: Strategic thinking and business acumen Strong leadership and people management skills Creativity and innovation in training design Analytical mindset and results-oriented Outstanding interpersonal and influencing skills Adaptability and resilience in a fast-paced environment Show more Show less
