Head of Training And Development

Dear Applicants,

GIVA is looking for a Retail Training Head at Bangalore Location. We are seeking applicants from Jewelry background.

Position Title:

Department:

Location:

Role Overview:

The Retail Training Head is responsible for developing and executing comprehensive training strategies for all retail staff to ensure a consistent, high-quality customer experience. This role leads the design, delivery, and evaluation of training programs, aligns them with business goals, and fosters a culture of continuous learning and development across all retail locations.

Key Responsibilities:

• Training Strategy & Planning:

• Develop and implement retail training strategies aligned with organizational goals.
• Analyze current training needs through store visits, performance data, and feedback.
• Collaborate with Retail Operations and HR teams to ensure training supports business objectives.

• Program Development:

• Design, curate, and update learning modules for onboarding, sales techniques, product knowledge, customer service, leadership development, and compliance.
• Develop both in-person and digital (e-learning) training programs.

• Training Delivery:

• Lead train-the-trainer initiatives and manage a team of regional trainers.
• Deliver key training sessions for leadership, flagship stores, and special projects.

• Performance Monitoring:

• Define KPIs to assess the effectiveness of training initiatives.
• Regularly review store and employee performance metrics to refine training interventions.
• Report training outcomes to senior leadership.

• Team Leadership:

• Recruit, mentor, and manage a team of retail trainers.
• Foster a collaborative and high-performance culture within the training team.

• Innovation & Improvement:

• Stay current with industry best practices, trends, and innovations in retail training.
• Integrate new learning technologies, gamification, and blended learning methods to enhance engagement.

• Budget Management:

• Manage the retail training budget and ensure cost-effective deployment of resources.

Qualifications:

• Bachelor's Degree in Business, Human Resources, Retail Management, or related field.
• 8-12 years of experience in retail training and development, with at least 3 years in a leadership role.
• Experience in managing multi-location retail training programs is a must.
• Strong knowledge of adult learning principles and instructional design.
• Excellent communication, facilitation, and presentation skills.
• Proficiency with LMS platforms and digital learning tools.
• Ability to travel extensively to retail locations.

Key Competencies:

• Strategic thinking and business acumen
• Strong leadership and people management skills
• Creativity and innovation in training design
• Analytical mindset and results-oriented
• Outstanding interpersonal and influencing skills
• Adaptability and resilience in a fast-paced environment