Head of Retail

Head of Retail Operations

About the Role

We are hiring on behalf of our client for a senior leadership role in retail operations. The Head of Retail Operations will be responsible for driving business growth, ensuring operational excellence, and delivering exceptional customer experiences across a multi-city retail network. This is a strategic role requiring strong leadership, analytical thinking, and the ability to integrate physical and digital retail journeys.

Key Responsibilities

Strategic & Operational Leadership

• Lead end-to-end retail operations across multiple locations.
• Drive sales growth, profitability, and efficiency while maintaining high brand standards.
• Develop and implement localized retail strategies aligned with market and consumer insights.

Customer Experience & Brand Excellence

• Elevate in-store experiences to reflect the client’s premium positioning.
• Utilize data and analytics (footfall, customer behavior, buying trends) to optimize layouts, merchandising, and staffing.

Profitability & Process Excellence

• Manage inventory, operational costs, and store KPIs to achieve revenue and margin goals.
• Standardize processes and strengthen controls for operational efficiency.

Team Development & Leadership

• Build, mentor, and manage high-performing retail teams across regions.
• Foster a culture of accountability, innovation, and customer-centricity.

Omni-Channel & Digital Integration

• Collaborate on digital retail strategies to create seamless offline and online customer experiences.
• Leverage CRM and analytics tools for personalization, loyalty programs, and operational insights.

Qualifications & Experience

• 12–18 years of experience in retail operations leadership, preferably in

  luxury Indian fashion designer brand.

• Proven track record of managing multi-city retail networks and achieving business growth.
• Strong expertise in

  data-driven decision-making and retail analytics

  .
• Prior experience in team leadership, operational excellence, and customer experience management.
• MBA or equivalent qualification from a reputed institution preferred.

Core Competencies

• Strong leadership and strategic thinking with execution focus.
• Excellent communication and stakeholder management skills.
• Customer-first mindset with an eye for detail in retail experiences.
• Agile, adaptable, and capable of working in a dynamic, fast-paced environment.