Head of Retail Operations

Essential Job Results

To develop the overall strategy for EBO stores across the business area. Lead, support, and drive operational performance to achieve the overall Retail Business objectives.

In particular, this entails the following:

·      Achieve Top-line and Bottom-line Budget for all retail stores & Concessions stores in the region.

·      Developing and managing the sales in the Retail & Concessions Channel in the region, for all group brands.

·      Lead EBO retail business, including OWN Stores, Franchise Stores, Factory Outlets

·      Knows the best sellers, the required placement, and ensures that sales are at or above company performance throughout the regions

·      Imparts product strategies keeping store teams properly informed.

·      Shops competition and communicates current trends

·      Meet retail contribution target by planning, executing, and monitoring all strategies related to the brand

·      Drive consumer obsession within the retail organization in line with our vision and belief

·      Manage the Own store retail teams Attract, retain, motivate, and develop key capabilities and resources in the own retail department.

·      Drive and support the day-to-day operational performance of retail by effective target setting, operational planning, and KPI monitoring.

·      Reinforce store operating procedures, standards, manuals, tools, and processes to keep XTEP retail operations at the leading edge

·      Ensuring high standards of customer services & brands image of all outlets

·      Build a strong succession plan for own retail employees, Facilitate best practice sharing across the market.

·      Work closely with business development, merchandising, and visual merchandising teams, training to ensure that stores are launched on time in the more effective way

People: Development & Team Building

·      Sets the standard of Team Performance and creates teams that consistently achieve stated goals.

·      Demonstrated ability to set goals that are specific, actionable and based on established KPI's and strategic business goals.

·      Focus on succession planning to ensure employee career goals are met and internal promotions fill open positions.

·      Develops training plans for managers/assistant managers based on career aspiration and development needs.

·      Consistently building employee knowledge base by engaging in continuous education, effective communication of organizational goals and strategies.

·      Execute Brand Philosophy and Company Vision.

·      Ensure that the entire team in each store receives the appropriate training to deliver a radical customer and employee experience.

People: Leadership and Communication:

·      Demonstrates and ensures that all stores embody Core values.

·      Communicates successes, opportunities and solutions with General Manager

·      Forms partnerships throughout the organization.

·      Is a leader amongst peers

·      Inspires and motivates others by demonstrating the highest level of personal performance.

·      Provide appropriate and consistent recognition to highlight individual performance that exceeds expectations.

·      Maintains high level of personal integrity (e.g., adhering to Loss Prevention practices and policies, work published schedule, accurate timekeeping records, etc.) and expects the same of their team.

Job Requirements

·      Manage Business, Processes, and Projects Financial Understanding of Store P&L and awareness of levers that impact KPI Analysis and Problem Solving Planning and Organizing

·      Team Building Capability

·      At least 10+ years of retail management experience with a recognized top-tier brand

·      Exposure to other retail disciplines is essential, especially business analysis, Product merchandising, and VM

·      Industry: Retail/apparel/fashion/FW

·      Post-graduation in Business/Retail Management and relevant qualification

·      Excellent written and oral communication, proficient in interacting with store managers, retail staff, and franchises partner to communicate information relevant to sales

·      Strategic thinker, flexible and adaptable in a multi-task environment with a sense of urgency

·      Well-organized with focused attention to detail. Experienced in proactive problem-solving

·      Travel required

At XTEP, we believe in the retail philosophy of:

• Retail is Detail – Detail is Difficult – Difficult makes difference – Difference makes Brand