About Us: Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India. Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands. Job Title: Regional Business Manager (RBM) Location: Hyderabad Reports To: Retail Operations Head Role Summary: We are seeking a dynamic and results-driven Regional Business Manager (RBM) to lead and drive sales growth across a defined cluster/region of our optical retail stores. The RBM will be responsible for ensuring the delivery of business objectives through strategic planning, team development, superior customer experience, and high-performance execution at the store level. Key Responsibilities: Sales Leadership: Drive topline sales performance across assigned clusters by setting clear sales targets and monitoring achievement on a regular basis. Team Management: Lead, coach, and motivate Store Managers and front-line staff to achieve business goals. Foster a culture of ownership, accountability, and high performance. In-store Customer Experience: Champion world-class customer service standards through initiatives like Eye Camps, in-store visual merchandising, and experiential zones. Operational Excellence: Ensure smooth day-to-day store operations, adherence to SOPs, inventory control, and optimal manpower planning. Business Planning: Create and execute local area marketing plans to enhance footfall and brand visibility. Leverage market trends and customer feedback to improve store-level performance. Performance Review: Conduct regular performance reviews of stores and staff. Identify training needs and work with HR/training teams to bridge skill gaps. People Development: Build a strong talent pipeline through mentoring, recognition, and succession planning. Cross-functional Collaboration: Work closely with marketing, merchandising, supply chain, and HR teams to support regional growth initiatives. Reporting & Analysis: Analyze store-level performance data and provide actionable insights to management for continuous improvement. Key Requirements: 10-12 years of experience in retail sales/operations management, preferably in optical, lifestyle, fashion sectors. Proven ability to drive sales through customer-centric initiatives and innovative campaigns like Eye Camps and promotional events. Strong leadership and people management skills with a track record of building high-performing teams. Excellent communication, analytical, and problem-solving abilities. Experience working in a fast-paced, multi-store retail environment. Ability to travel across assigned regions/clusters as needed. Why Join Us? Be a part of one of the fastest-growing optical retail brands in India, where you will have the opportunity to lead from the front, shape regional success stories, and make a real impact on customer lives by improving vision and confidence. Whats in the Magic Box for You: Every individual here can bring their purpose to life through their work and be a part of an environment of inspiring leaders. Our employees Have fire in the belly, Dress up for Presence & for Consistency, Obsessed with Detail, Jack of all Trades, Opinionated, Risk Takers So, if you have these traits, Join Us and become a part of this MAGIC BOX which will unlock your abilities of executing things in a manner and at a pace, whereYou will surprise yourself! RBL is committed to diversity in its workforce and is proud to be an equal opportunity employer. RBL considers qualified applicants without regard to race, color, ancestry, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. RBL is an Affirmative Action and Equal Opportunity Employer.
Job Title: Optometrist Reports To: Store Manager Location: Nagpur, Pune, Hyderabad At Vision Express, optometry is more than just eye testing. As an Optometrist, you will be at the heart of customer experience, blending clinical expertise with retail excellence. This role is perfect for those who want to expand beyond traditional practice and develop expertise in sales, operations, and customer engagement. Roles and Responsibilities: 1. Precision in Prescription & Dispensing Ensure customers receive accurate prescriptions and the perfect eyewear solutions. Fit spectacles, contact lenses, and optical aids with a focus on clarity and comfort. Guide customers in selecting the best lenses and frames that fit their lifestyle and vision needs. 2. Beyond the Clinic: Engaging with Customers Conduct comprehensive eye tests and diagnoses while building trust with customers. Offer expert advice on lens types, frame styles, and contact lens care. Help customers understand how eyewear can enhance their everyday life. 3. Managing Optical Inventory & Product Expertise Take charge of inventory management, ensuring availability of key optical products. Analyze customer trends and provide insights to enhance product offerings. Stay ahead with knowledge of the latest lens technologies and eyewear trends. 4. Driving Business with Data & Insights Play a crucial role in the store’s success by sharing insights on customer preferences. Provide regular reports on sales, stock levels, and optical trends. Partner with the team to enhance the customer experience and drive business growth. 5. Ensuring Quality & Expert Consultation Maintain high standards of precision in eye measurements and dispensing techniques. Audit and refine optical quality standards to enhance customer satisfaction. Be the go-to expert for complex cases requiring advanced optometric consultation. Qualifications: Graduation or Diploma in Optometry. Experience: 0 to 6 years of experience in retail and optical industry. Skills & Competencies: 🌟Optometry 🌟Refraction 🌟Contact lens knowledge Top 5 KPIs: 🌟Footfall to Eye Test Conversion 🌟Eye Test to Sales Conversion 🌟Individual Sales Achievement 🌟Customer Satisfaction & Retention 🌟Zero error eye testing What Makes this role Exciting? 🌟 Beyond Eye Testing – You’ll do more than conduct eye exams. You’ll shape customer experiences, build business acumen, and contribute to the store’s success. 🌟 Retail Meets Clinical Expertise – Gain insights into sales, customer engagement, and operations while maintaining your optometry skills. 🌟 A Fast-Paced, Customer-Centric Environment – Every day brings new challenges and opportunities to help customers find the best vision solutions. 🌟 Growth & Development – Be part of an evolving industry with continuous learning in retail optometry, sales strategy, and leadership. 🌟 Making a Real Impact – Your expertise will enhance lives by improving vision and boosting confidence through the perfect eyewear solutions. Benefits: 🌟Free Spectacle from day one 🌟Medical emergency loan for our employees 🌟Group Hospitalization, Group Term Life, Group Personal Accidental Insurance 🌟Referral incentive to refer your buddy 🌟Mobile Handset for Store Manager 🌟Free unlimited consultation for employees and family members by in-house doctors 🌟Monthly Recognition Program 🌟REFERS toll free for medical and other emergencies Are you the right fit? 🌟You love optometry but also want to explore sales, retail, and customer engagement. 🌟You enjoy helping people and have a keen eye for detail and accuracy. 🌟You’re excited about the opportunity to grow beyond a clinical role and gain business skills. 🌟You’re eager to work in a dynamic, high-energy environment where no two days are the same.
Role: Head Retail Operations Location: Bangalore Purpose of the Role: The Head of Retail Operations at Vision Express is responsible for driving business performance across all stores with a strong focus on revenue growth, like-to-like (L2L) improvement, and expansion through new store openings. The role is central to building exceptional customer experience, strengthening loyalty and CRM engagement, and driving sales through multiple levers such as indirect sales, eye camps, and repeat purchase contribution. The leader will also keep a close track of competitor activity and introduce best-selling strategies in collaboration with the buying team. Key Responsibilities: Strategic & Business Leadership Define and execute the retail operations strategy to deliver sustainable growth. Drive revenue through L2L performance, new store expansion, and innovative sales levers. Partner with the buying team to bring in winning products and categories. Track competitor landscape and ensure Vision Express stays ahead with best practices and offerings. Act as a key contributor to the overall business strategy and performance. Customer Experience & Engagement Build and maintain consistent brand experience across all stores. Strengthen loyalty programs and repeat purchase initiatives. Use CRM and digital engagement to re-engage lapsers and increase customer lifetime value. Replace non-adaptation with proactive, customer-first selling communication. Sales & Profitability Ensure sales growth by leveraging different revenue drivers such as eye camps, indirect sales, CRM reactivation, and repeat contributions. Drive upselling and cross-selling opportunities to improve customer basket size and value. Maintain profitability by ensuring operational discipline and cost efficiency. Expansion & Growth Lead new store opening projects, including market assessment, location selection, and launch execution. Build and implement expansion plans to increase Vision Express’ footprint in strategic locations. People & Leadership Lead, develop, and inspire regional managers, store managers, and retail teams to achieve business goals. Build team capability through structured training and development interventions. Create a high-performance culture with clear accountability and ownership. Operations & Process Excellence Define and monitor store performance KPIs across conversion, engagement, and repeat contribution. Partner with supply chain and buying teams to ensure right product availability at the right time. Leverage technology (POS, ERP, CRM) to improve efficiency and enable data-driven decisions. Continuously evaluate and improve operational processes for agility and scalability. Qualifications & Experience Bachelor’s degree in Business, Retail Management, or related field (MBA preferred). Extensive experience in retail operations, with proven success in leading multi-location businesses. Strong commercial acumen with deep understanding of retail P&L. Experience in customer experience design, loyalty programs, CRM engagement, and expansion projects. Excellent leadership, communication, and decision-making skills. Key Competencies Strategic Thinking & Business Acumen Leadership & People Development Customer Experience Orientation Sales & Profitability Focus Market & Competitor Awareness Agility & Change Management Performance Metrics Growth in store sales and L2L performance Successful execution of new store openings and expansion plans Customer experience and loyalty outcomes Effectiveness of indirect sales and CRM initiatives Impact of eye camps and repeat contribution Profitability and operational efficiency Employee engagement and productivity