Head of Retail Operations

As the Head of Retail Operations at Vision Express, your role is crucial in driving business performance across all stores. You will focus on revenue growth, like-to-like (L2L) improvement, and expansion through new store openings. Your responsibilities include: - **Strategic & Business Leadership:** - Define and execute the retail operations strategy for sustainable growth. - Drive revenue through L2L performance, new store expansion, and innovative sales levers. - Partner with the buying team to introduce winning products and categories. - Keep track of competitor landscape and implement best practices. - **Customer Experience & Engagement:** - Maintain consistent brand experience across all stores. - Strengthen loyalty programs and repeat purchase initiatives. - Use CRM and digital engagement for customer re-engagement. - **Sales & Profitability:** - Ensure sales growth through various revenue drivers. - Drive upselling and cross-selling opportunities. - Maintain profitability through operational discipline and cost efficiency. - **Expansion & Growth:** - Lead new store opening projects. - Implement expansion plans to increase Vision Express footprint. - **People & Leadership:** - Lead, develop, and inspire regional managers and retail teams. - Build team capability through training and development. - **Operations & Process Excellence:** - Define and monitor store performance KPIs. - Partner with supply chain and buying teams. - Leverage technology for efficiency and data-driven decisions. Qualifications & Experience: - Bachelors degree in Business, Retail Management, or related field (MBA preferred). - Extensive experience in retail operations. - Strong commercial acumen and understanding of retail P&L. - Experience in customer experience design, loyalty programs, CRM engagement, and expansion projects. - Excellent leadership, communication, and decision-making skills. Key Competencies: - Strategic Thinking & Business Acumen - Leadership & People Development - Customer Experience Orientation - Sales & Profitability Focus - Market & Competitor Awareness - Agility & Change Management In this role, your performance will be measured based on various metrics including growth in store sales, successful execution of new store openings, customer experience outcomes, profitability, and employee engagement.,