Head of Retail Operations

Company Description

Divine Solitaires is India's first and only exclusive brand offering the world's finest solitaire diamonds with a focus on impeccable craftsmanship and transparency. The brand adheres to rigorous quality standards, exceeding even laboratory certifications. Known for pioneering a Nationwide Standard & Transparent Price List, Divine Solitaires ensures customers receive genuine value for their investment. Unique features include Hearts & Arrows diamonds, upgrade options, free all-risk cover insurance, and a buyback guarantee, delivering an unmatched experience to customers.

Role Description

This is a full-time on-site role based in Tirchy for a Head of Retail Operations. The responsibilities include overseeing retail operations, managing store performance, maintaining operational excellence, and ensuring adherence to company standards. The role requires leading and developing the retail team, driving customer satisfaction, analysing sales data for actionable insights, and implementing strategies to achieve business goals. A strong focus on delivering an exceptional customer experience and improving operational efficiency is essential.

Qualifications

• Strong expertise in Retail Operations and Operations Management
• Proficient in Analytical Skills and the ability to interpret sales data
• Exceptional skills in Customer Service to ensure satisfaction and loyalty
• Proven experience in Team Management and leading successful teams
• Strong interpersonal and communication skills
• A degree in Business Administration, Retail Management, or a related field is preferred
• Experience in the luxury retail or jewellery sector is a plus