Head of Product Development

COMPANY:

POSITION:

LOCATION:

SALARY:

OVERVIEW:

lead product development initiatives, and ensure exceptional customer experience across all operational areas

RESPONSIBILITIES:

Global Accounts Operations

• Serve as the primary liaison for key international accounts, ensuring smooth communication and coordinated account management.
• Support global rollouts by aligning processes and maintaining consistency across regions.
• Strengthen collaboration between Product Development, Sales, and other internal teams to optimize workflow and enhance service levels.
• Share relevant market and customer insights with internal sales teams to support better program execution.

Product Development

• Oversee the full development cycle of labels, packaging, and related products based on required specifications.
• Work closely with internal departments to ensure timely development, approval, and commercial production of new items.
• Identify and resolve technical challenges related to materials, design, production methods, or product performance.
• Manage costing for new developments and negotiate pricing with suppliers.
• Ensure performance and quality targets are achieved during new development runs.

Customer Service Leadership

• Develop and execute customer service strategies that improve satisfaction and strengthen long-term client relationships.
• Lead and mentor a high-performing customer service team to maintain excellent service standards.
• Build and maintain strong client relationships by understanding their needs and ensuring expectations are met.
• Oversee order management to ensure accuracy and timely fulfilment.
• Identify gaps in customer service operations and drive process improvements or automation where required.
• Work with Quality Assurance to ensure customer requirements and quality benchmarks are consistently met.
• Track and analyse customer service metrics and prepare reports for management.

PRE-REQUISITES:

• Master’s degree preferred, ideally in Business Administration or a related field.
• Minimum 15 years in

  key account management, merchandising, or product development

  within

  printing, packaging, apparel or a related industry,

  with at least 10 years in a managerial position.
• Strong knowledge of printing/packaging operations, materials, and development processes.
• Proficient in

  CRM platforms and MS Office

  applications.
• Excellent communication skills and the ability to work with global stakeholders.
• Proven leadership capabilities with a track record of driving customer satisfaction.
• Must be based in or willing to relocate to

  Mumbai

  .