Head of Operations

Job Title: Head of Operations – Global Business Services

Location: Gurgaon/Gurugram,

Position Summary:

The Head of Operations is responsible for ensuring the consistent, scalable, and high-performing delivery of GBS services across all global hubs. Reporting directly to the Head of GBS, this role oversees a portfolio of operations including, operational performance, service governance, continuous improvement, and employee experience at delivery centers across the globe.

You will be partnering with our business to ensure the smooth onboarding of new services and modifications to existing ones; building a rigor of Operational Excellence and Continuous Improvement where a culture of problem-solving, operational discipline, and performance accountability is developed; And, ensuring global consistency and high-quality experiences for customers, employees and stakeholders.

Qualifications:

• 10+ years in GBS, shared services, or operational leadership roles with a global scope.
• Proven ability to lead multi-site operations and cross-functional teams.
• Experience in Lean Six Sigma , digitization initiatives and service management frameworks.
• Strong leadership in communications, change management, and stakeholder engagement.
• Ability to operate across global time zones and travel occasionally as needed.

Thanks & Regards

Abhishek Yadav

Sr. IT Recruiter

Novia Infotech LLC

abhishek@noviainfotech.com