Head of India Operations – Fiber Engineering & US Telecom Programs
Location: Flexible / Any major city in India (Willingness to travel or relocate as required)
Position Type:
Full-Time | Senior Leadership Role
Work Hours – US Central Time Zone
About the Role
We are seeking an accomplished and visionary Head of India Operations – Fiber Engineering & Telecom Programs to establish and lead a centralized India hub that unites OSP fiber network design, fiber engineering services, drive testing, benchmarking, and backend operational support under a single operational umbrella.
This role will ensure operational excellence, profitability, and best-in-class service delivery for major global telecom clients such as AT&T, Verizon, Ericsson, and Nokia. The ideal candidate will blend deep technical expertise in fiber networks with strong business acumen, process optimization skills, and proven experience leading large-scale telecom programs and diverse global teams.
Key Responsibilities
Strategic Leadership & Central Hub Creation
- Establish and lead a centralized operations hub in India consolidating:
- OSP Fiber Network Design
- Fiber Engineering Services
- Drive Testing and Benchmarking
- Backend Operations and Order Management
- Design organizational structure, workflows, and resource allocation to ensure seamless coordination and maximum efficiency.
- Foster a collaborative, high-performance culture that emphasizes accountability, innovation, and customer excellence.
OSP Fiber Network Design Leadership
- Oversee the entire OSP fiber design process, including network architecture, route planning, and cost modeling.
- Direct high-volume design and drafting operations using tools such as ARAMIS, WALDO, IQGEO, AutoCAD, and GIS platforms.
- Ensure design outputs adhere to US client standards, particularly for AT&T, Verizon, Ericsson, and Nokia.
- Create and enforce design standards and quality frameworks to drive consistency and efficiency.
Fiber Engineering Services & Field Operations
- Lead Fiber Engineering Services encompassing:
- Detailed fiber network design.
- Route engineering and survey coordination.
- Drive testing and benchmarking to ensure optimal network performance and quality.
- Develop methodologies for network benchmarking, quality assessment, and continuous improvement.
- Bridge the gap between design and deployment, ensuring seamless handoff and field execution.
Backend Operations & Optimization
- Develop and oversee backend processes, including:
- Order management and provisioning.
- Workflow optimization and automation.
- Vendor and carrier coordination for seamless service delivery.
- Identify opportunities to streamline operations, reduce costs, and improve turnaround times.
Financial Management & P&L Ownership
- Take full ownership of the India operations P&L, ensuring:
- All projects remain profitable.
- Costs are managed efficiently.
- Revenue targets are met or exceeded.
- Oversee financial forecasting, budgeting, and resource planning.
- Ensure projects adhere strictly to initial scoping, timelines, and budgets, minimizing cost overruns or scope creep.
Program & Project Governance
- Manage end-to-end program execution for large-scale fiber deployments and telecom infrastructure projects.
- Serve as the primary escalation point for program risks, client concerns, and complex problem resolution.
- Ensure all projects are delivered on time, within scope, and to the highest quality standards.
- Maintain comprehensive dashboards and reporting for leadership and client visibility.
Customer Engagement & Stakeholder Management
- Build and maintain strategic relationships with key clients including AT&T, Verizon, Ericsson, and Nokia.
- Act as a trusted advisor to clients, providing technical and strategic guidance on network architecture, engineering, and deployment.
- Ensure client expectations are met and exceeded through proactive communication, transparency, and partnership.
Vendor & Partner Management
- Establish and manage relationships with global technology vendors and service partners.
- Negotiate contracts and service agreements to optimize cost and delivery efficiency.
- Ensure vendor performance aligns with organizational objectives and client requirements.
Required Experience & Skills
- 15-18 years of progressive leadership experience in telecom infrastructure, with significant expertise in:
- OSP fiber network design and engineering.
- Fiber engineering services and field operations.
- Drive testing, benchmarking, and performance analysis.
- Proven track record delivering complex telecom programs for US clients like AT&T and Verizon, and working with global OEMs such as Ericsson and Nokia.
- Expert in tools such as ARAMIS, WALDO, IQGEO, AutoCAD, and GIS platforms.
- Demonstrated success in:
- Leading large, diverse teams.
- Managing full P&L responsibility.
- Delivering profitable projects in line with scoped requirements.
- Deep understanding of backend telecom operations, provisioning, and process optimization.
- Excellent stakeholder management, communication, and leadership skills.
Preferred Qualifications
- Bachelor’s or Master’s degree in Telecommunications, Civil Engineering, Electrical Engineering, Construction Management, or related fields.
- PMP, PRINCE2, ITIL, or similar project management certifications.
- MBA strongly preferred.
- Certification in fiber optic network design (e.g. Fiber Optic Association (FOA)) is a plus.
Why Join Us?
- Lead transformative projects for the world’s top telecom operators and vendors.
- Shape and build a world-class operations hub in India, consolidating critical telecom engineering services under one roof.
- Drive profitability, operational excellence, and innovation in a high-impact leadership role.
- Work alongside global telecom leaders on projects that shape nationwide and international networks.
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