Head of Operations

Head of Operations

Lead AGRIM’s supply chain, logistics, warehousing, and customer support operations

ABOUT AGRIM:

AGRIM is a Series B-funded AgriTech startup building India’s largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain — seeds, pesticides, fertilizers, agro-tools, and animal feed — agri-inputs represent the third-largest retail supply chain in India, valued at $50B+

Our mission is to simplify this fragmented and data-dark supply chain using technology, while creating deep impact in the largest sector of the Indian economy.

Founded in 2020, AGRIM is led by IIT/IIM alumni and ex-entrepreneurs with successful exits. Today, we are the largest agri-input marketplace in India, serving 10% of the country’s agri-input retailers and distributing across 90%+ of rural India’s pincodes. With a 400+ member team, AGRIM is in hyperscale mode and shaping the future of agri-commerce.

Interested in joining the rocketship?

Expertise Areas (non-negotiable) for Success:

We’ve listed some leadership and functional traits which align with our culture and operating styles, and is the secret recipe for success

• Operational Excellence:

  Consistently deliver on operational KPIs

• Data-Driven Decision Making :

  Identify the right metrics and drive insights

• Process-Driven Orientation:

  Run ops with structured, scalable frameworks

• Product-Driven Approach:

  Partner with Product/Tech to automate workflows

• Leadership Skills:

  Lead large, cross-functional teams (100+)

• Thought Leadership

  : Drive innovations in a cost-effective manner

Key Functional Responsibilities

Operations Leadership at Scale

• Oversee end-to-end logistics operations,

  including dispatch, mid-mile, and last-mile movements across FTL and PTL

• Lead warehousing operations

  to ensuring scalability, compliance, efficiency

• Own and elevate the customer support function

  , with cost efficiency

Performance & KPI Accountability

• Own and deliver on critical KPIs, including:

• Dispatch/Delivery TAT

  & compliance to promised timelines

• Return and Cancellation%

• Customer Support CSAT

• Warehousing Dispatch TAT

• Logistics Cost

• Establish a strong review cadence and dashboarding for leadership visibility
• Ensure data-backed decision-making for continuous performance improvement

Operational Excellence

• Drive structured, process-led operations for scalability and consistency
• Streamline processes, cut inefficiencies, and enhance CX
• Automate & digitize workflows with product & tech
• Institutionalize SOPs, best practices, and governance across functions.

Partner & Vendor Management

• Manage and strengthen relationships with logistics partners.
• Negotiate contracts, drive SLA adherence, and ensure cost efficiency.

Cross-functional Collaboration

• Partner with Supply, Demand & Category teams to align ops with growth goals.
• Work with Finance on books compliance, cost allocation, and spend tracking.

Why Join Us?

• Industry-First Play:

  Solve problems that have never been addressed at scale in Indian agriculture.

• Shape India’s Rural Supply Chain:

  Build a robust, tech-enabled rural distribution backbone impacting millions of agri retailers and farmers

• Build the Biggest Agritech Story:

  Play a pivotal role in one of the most exciting and impactful startup journeys in the country

• Experience Scale With Tech:

  Witness first-hand how a tech-driven marketplace rapidly scales and redefines an entire industry.