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Job Title: Head – Human Resources Location: Ludhiana, Punjab Industry: Healthcare / Hospital Reporting to: Hospital Director / CEO Experience: Minimum 15 years in Human Resources, including at least 3–5 years in a leadership role, preferably in the healthcare or service industry Qualification: MBA/PGDM in HR or equivalent Job Summary: We are looking for a strategic and experienced Head of Human Resources to lead and manage the HR function at our hospital in Ludhiana. The ideal candidate will have deep expertise in HR leadership, labor management, compliance, and building a high-performance work culture in a 24x7 healthcare environment. Key Responsibilities: 1. Strategic HR Leadership Design and implement HR strategies aligned with hospital goals. Act as a strategic partner to the leadership team on organizational and people-related matters. 2. Talent Acquisition & Workforce Planning Manage end-to-end recruitment for clinical, paramedical, and non-clinical roles. Oversee structured onboarding and timely deployment of resources across departments. 3. Labor Management & Industrial Relations Manage all outsourced and in-house labor staff (housekeeping, ward boys, security, etc.). Maintain peaceful labor relations and handle disputes, grievances, and negotiations with maturity. Ensure vendor compliance and documentation with labor laws and contractual agreements. 4. Performance Management Lead the performance review cycle including goal setting, feedback, and appraisals. Coach department heads on performance improvement and employee development. 5. Employee Engagement & Retention Drive employee engagement activities to boost morale and reduce attrition. Handle grievances and disciplinary matters while maintaining employee satisfaction and fairness. 6. Learning & Development Identify training needs and implement skill-building initiatives for all staff levels. Collaborate with medical leadership for regular training and certifications. 7. Compensation, Payroll & Benefits Administer salary structure, statutory deductions, PF/ESI compliance, and full & final settlements. Benchmark compensation and implement attractive yet cost-effective benefit programs. 8. Compliance & Statutory Adherence Ensure all labor and hospital HR policies comply with legal and regulatory norms. Maintain records for audits and statutory inspections (PF, ESI, Gratuity, Shops & Establishments, etc.). 9. HR Operations & Policies Oversee HRIS, attendance, employee records, and internal SOPs. Maintain and regularly update HR policies, manuals, and code of conduct. Key Skills & Attributes: Strong knowledge of labor laws and hospital staffing models Excellent interpersonal, conflict resolution, and communication skills Strategic thinker with execution focus Ability to manage diverse teams in a round-the-clock environment Show more Show less
