Head of Department – Learning & Development (HOD L&D)

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement

Position:

We are seeking a visionary Head of Department – Learning & Development (HOD L&D) to lead and drive the global learning strategy for the International Commercial Division. This role oversees all learning initiatives supporting both recruitment channels — Conversion and Business Development — and plays a pivotal role in aligning L&D efforts with organizational goals.

The HOD will be responsible for strategy, people leadership, process optimization, adoption, and performance reporting, ensuring that learning programs are impactful, scalable, and embedded into business operations. This role will manage a team of L&D consultants, instructional designers, and language trainers, and will oversee the LMS platform that hosts all training modules across markets.

Key Responsibilities

Leadership and Strategy

• Define and execute the L&D vision and strategy aligned with the growth priorities of the International Commercial Department.
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  Lead, mentor, and develop the L&D team — ensuring high engagement, accountability, and innovation.
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  Build a culture of continuous learning, encouraging adoption of training resources and professional development across all global offices.
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  Partner with senior leadership to forecast learning needs and embed capability-building initiatives into business roadmaps.

Learning Design and Implementation

• Oversee the design, delivery, and evaluation of training programs across recruitment, conversion, and business development functions.
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  Ensure alignment of training modules with process standards, sales goals, and institutional compliance requirements.
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  Leverage adult learning principles, blended learning methodologies, and digital solutions to enhance learning effectiveness and accessibility.
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  Continuously evolve the learning portfolio to include leadership, functional, and compliance training programs.

LMS and Process Management

• Own and optimize the GUS LMS platform — ensuring intuitive navigation, structured content categorization, and accurate reporting dashboards.
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  Implement process standards for training creation, publishing, and lifecycle management.
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  Drive module adoption and completion rates through communication campaigns and gamified learning engagement.
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  Ensure integration of LMS analytics with performance management and reporting tools (e.g., Power BI dashboards).

Stakeholder Engagement and Collaboration

• Collaborate with key stakeholders across Recruitment, Business Development, Operations, and Institutional Departments to identify learning gaps and priorities.
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  Serve as a bridge between global operations and L&D, ensuring all learning programs reflect current systems, tools, and processes.
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  Partner with internal experts and external vendors for language training, skill certifications, and professional development initiatives.

Performance, Transparency, and Reporting

• Establish key performance indicators (KPIs) for learning effectiveness, adoption, and ROI.
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  Deliver quarterly reports to senior leadership summarizing learning engagement, completion rates, and impact analytics.
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  Foster transparency in L&D operations by publishing dashboards and updates on key milestones, new courses, and training achievements.

Continuous Improvement and Innovation

• Introduce best practices in digital learning, automation, and content personalization.
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  Implement regular reviews and feedback loops to refine learning materials and align with evolving organizational goals.
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  Promote experimentation with microlearning, AI-based learning tools, and adaptive learning journeys.

Requirements:

• 10+ years of experience in Learning & Development, with at least 5 years in a leadership capacity managing cross-functional or international teams.
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  Proven success in leading L&D strategy, content design, and adoption in a global or commercial environment.
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  Strong understanding of LMS administration, learning analytics, and process optimization.
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  Demonstrated experience managing and mentoring L&D professionals and trainers.
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  Excellent stakeholder engagement and communication skills across global teams.
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  Proficient in Microsoft Suite, Power BI, and other reporting/visualization tools.
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  Familiarity with Salesforce CRM and digital learning tools is an advantage.

Other information:

Please note this position is only available on our Consultancy agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

We will screen all applicant CVs and select the candidates whose qualifications and experience meet our requirements. Please note due to the high volume of applications we will only contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.