Head of Customer Success - SAAS

40 years

0 Lacs

Posted:12 hours ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

About Iamneo

Founded in 2016 and now part of the NIIT family, iamneo is a rapidly growing, profitable B2B EdTech SaaS company that’s revolutionizing tech talent upskilling, evaluation, and deployment. Our AI-powered learning and assessment platforms enable enterprises and educational institutions to build future-ready talent at scale.We specialize in Talent Upskilling, Assessment, and Workforce Transformation across sectors such as ITeS, BFSI, and Higher Education. Top corporates, including Wipro, HCLTech, LTIMindtree, Virtusa, Tech Mahindra, and Hexaware, and over 150+ leading institutions like BITS Pilani, VIT, SRM, LPU, and Manipal trust our solutions.As an NIIT Venture, we leverage NIIT’s 40+ years of legacy in learning and talent development—combining their global reputation and deep domain expertise with our AI-driven, product-focused approach to modern upskilling.If you are passionate about innovation, growth, and redefining the future of tech learning—iamneo is the place for you.

About The Role

We're seeking a

Head of Customer Success

to lead the next chapter of client engagement at iamneo. This role is more than just retention—it’s about crafting exceptional experiences, building scalable success operations, and transforming customers into advocates. You’ll work closely with founders, sales, product, and delivery to champion value, growth, and loyalty at every touchpoint.

What You’ll Do

  • Lead, mentor, and scale a high-performing Customer Success team of CSMs and Support Specialists
  • Drive success metrics across adoption, retention, renewal, upsell, NPS, and advocacy
  • Architect customer journey frameworks and implement playbooks across segments
  • Collaborate with sales to expand revenue opportunities and accelerate account growth
  • Launch Voice of Customer (VoC) programs and translate insights into product and process improvements
  • Build scalable onboarding and lifecycle engagement strategies using tech platforms (e.g., HubSpot, Gainsight)
  • Develop and monitor customer health scores and proactively address churn risks
  • Align success strategies with business goals and revenue milestones (Rs. 20 Cr+ ARR)
  • Own strategic decision-making for customer growth, experience, and retention
  • Champion customer-first thinking across cross-functional teams
  • Bring in a data-driven mindset for continuous iteration and outcome tracking

What We’re Looking For

  • 10+ years in Customer Success / Account Management / Client Experience in B2B SaaS
  • Proven leadership managing large portfolios (Rs. 20 Cr+ ARR) with measurable outcomes
  • Passionate about building and scaling success orgs from the ground up
  • Hands-on experience with CS tools (Gainsight, ClientSuccess, HubSpot, etc.)
  • Strong analytical skills and experience with customer data, dashboards (Power BI, Tableau)
  • Exceptional communicator and trusted partner to internal and external stakeholders
  • Experience in EdTech / SaaS / Product companies preferred
  • Technical understanding of software products is a bonus

Why iamneo?

  • Work directly with visionary founders and a future-focused leadership team
  • Be part of a product company scaling fast with real-world impact
  • Ownership, autonomy, and a platform to innovate
  • A passionate team, transparent culture, and high-trust environment
  • Recognition, responsibility, and rapid growth for high-performers
Skills: leadership,analytical skills,edtech,customer journey management,customer success,communication skills,b2b,client experience,saas,onboarding strategies,account management,data analysis,customer,cs tools (gainsight, hubspot)

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You