Job Title:
Head – Network & Design
Career Function:
Operations
Job Family/Subfamily:
Operations – Network Optimization & Automation
Career Stream/Career Level:
Senior Management
Location:
HQC – Mumbai (with national coverage)
RCS Grade:
H
Reporting To:
National Operations Head
Travel Required:
25% ☐ 50% ☑ 75% ☐
About DHL Blue Dart Express India
At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.
Position Overview
The Head – Network & Design will be responsible for designing, optimizing, and governing Blue Dart’s first, middle, and last mile networks. This role plays a critical part in ensuring that our operations are efficient, scalable, and future-ready. The role leads national-level optimization initiatives, automation deployment at hubs/gateways, and continuous improvement of infrastructure design. It will provide leadership to a specialist team and partner with regional operations to embed network improvements into daily execution.
Job Purpose
To build and deliver a strategic network roadmap for Blue Dart that enhances service quality, drives cost efficiency, and prepares infrastructure for business expansion. This includes:
- Optimizing hub and branch footprints.
- Deploying automation at facilities.
- Using advanced analytics and simulation to design scalable, customer-centric networks.
- Reducing dependency on external consultants by building strong in-house expertise.
Key Roles & Responsibilities
Network Design & Optimization
- Lead end-to-end design of first, middle, and last mile networks using data-driven methods.
- Evaluate number, size, and location of operating units for efficiency.
- Use scenario modeling to test expansion or consolidation strategies.
Automation Deployment
- Drive automation at hubs, gateways, and service centers (sorters, robotics, AI-based routing).
- Build business cases for new technologies, ensuring ROI delivery.
- Collaborate with IT and Engineering for system integration and process redesign.
Continuous Improvement
- Create frameworks for continuous network re-evaluation.
- Benchmark against best-in-class competitors in logistics and e-commerce.
- Build dashboards to monitor cost per shipment, SLA compliance, and throughput.
Stakeholder Engagement
- Partner with Regional Operations Heads for localized execution.
- Collaborate with Finance for cost-benefit analysis of proposed changes.
- Support Commercial teams in assessing customer requirements for network expansion.
Leadership & Capability Building
- Lead and mentor Senior Managers in network analysis and optimization.
- Build internal expertise in analytics and optimization tools.
- Create a culture of innovation and continuous improvement within the team.
Qualifications & Experience
Education:
- Graduate in Engineering, Supply Chain, or related discipline.
- Postgraduate in Operations, Logistics, or Business preferred.
Experience:
- 12–15 years of experience in network optimization, operations planning, or supply chain engineering.
- Proven success in large-scale hub and route redesign.
- Experience implementing automation and delivering measurable service and cost benefits.
- Strong exposure to logistics or e-commerce industry practices.
Skills & Capabilities
Technical Skills:
- Advanced knowledge of hub & spoke design, network simulation, and routing optimization.
- Familiarity with automation technologies in warehousing and linehaul.
- Proficiency in analytics tools, optimizers, and simulation software.
Key Competencies:
- Strategic mindset with ability to balance cost and service imperatives.
- Strong execution and program management capability.
- Excellent communication and influencing skills.
- Continuous improvement mindset, innovation driven.
Key Performance Indicators (KPIs)
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1Network OptimizationReduction in cost per shipment; SLA adherence2Automation Deployment% of facilities automated as per roadmap3Continuous ImprovementYear-on-year productivity gains4Network ExpansionCoverage readiness for new business growth5Service ReliabilityImprovement in on-time performance metrics
Why Join DHL Blue Dart?
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.Here’s what makes us stand out:
- Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
