Head HR and Service Delivery Operations

Job Description

Core Functional Responsibilities Talent Acquisition (5070% focus) Lead end-to-end recruitment strategy and execution to scale high-quality talent in the accounting and professional services space Coach and develop the TA team, implement performance metrics and operational excellence Partner with business teams to forecast hiring needs and optimize time-to-hire Human Resources Lead all HR operations including policy creation and implementation, performance management, compensation, compliance, and employee relations Ensure HR practices align with global philosophy while meeting Indian regulatory standards Oversee onboarding, HRIS data accuracy, exit processes, and internal HR controls Design and lead L&D strategy to strengthen capabilities across the India office Collaborate with global teams to roll out firmwide training and localize as needed Measure program effectiveness and ensure alignment with employee development goals Site Operations Oversee daily functioning of the India CoE site with a focus on creating an efficient and employee-friendly environment Manage vendor relationships and administrative operations to ensure seamless support for internal teams Leadership Responsibilities Act as a visible and accessible leader, fostering collaboration, clarity, and accountability Engage directly with clients as a senior representative for HR and talent conversations Translate global strategy into actionable India-level execution plans Support cultural alignment, team engagement, and cross-functional coordination Embed values and mission across all programs and initiatives Champion diversity, equity, inclusion, and belonging in all people and operations practices Success Indicators A consistent talent acquisition pipeline that meets quality and hiring targets Effective and scalable HR and operations delivery aligned to business goals A strong leadership presence that uplifts team morale, engagement, and culture Continual improvement of people policies, systems, and practices High employee satisfaction and strong team retention metrics Qualifications Minimum 15 years of experience across Talent Acquisition (must-have), HR and operations with at least 5 years in a leadership role Experience managing recruitment in the accounting or consulting services sector preferred Track record of working in global or matrixed organizational environments MBA or Masters degree in Human Resources or a related discipline Strong knowledge of Indian labor laws, HR compliance, and best practices Familiarity with HRIS tools and ATS platforms