Guest Relations Manager

ABOUT KIC UNIVASSIST

KIC UnivAssist supports higher education institutions and high school counselors worldwide through unique programs that are geared toward developing and implementing international engagement, so that students around the world can find the right-fit higher education institution.

For global universities, our goal is to help create and maintain a comprehensive, international engagement plan through student recruitment, in-country representation, digital marketing and consulting. Our connections in 70+ countries around the world make us uniquely qualified to meet each institution’s needs.

For high schools around the world, our goal is to help counselors advise their students on how to choose the right-fit university through resources including college visits at the school, virtual WebiFair® events, advising sessions, specialized workshops, and counseling forums. Our relationship with 400+ global universities ensures that we can connect counselors to the best universities for their students.

Learn more: https://univassist.com

ROLE OVERVIEW

KIC UnivAssist is looking to hire a Guest Relations Manager to join the team. The candidate will be responsible for ensuring exceptional guest experiences by providing a warm welcome, personalized service, and prompt resolution of guest inquiries and concerns. The role serves as the main point of contact for guests and is key to enhancing guest satisfaction and loyalty.

Major Responsibilities:

• Greet guests upon arrival with a warm and professional demeanor.
• Assist with check-ins, check-outs, and room assignments or registrations.
• Address and resolve guest inquiries, requests, and complaints in a timely and effective manner.
• Provide guests with information about services, facilities, local attractions, and travel directions.
• Maintain guest records and ensure accurate documentation of preferences, issues, and feedback.
• Coordinate with leadership to ensure F&B, etc to fulfill guest needs and enhance overall service delivery.
• Handle special requests such as reservations, transportation, event planning, or personal assistance.
• Monitor guest satisfaction and gather feedback for service improvement.
• Assist with VIP guest services and maintain high levels of discretion and professionalism.

QUALIFICATIONS

Education: Bachelor’s Degree in Hospitality Management, Business Administration, or related field (preferred).

Skills:

• Proven experience in customer service, hospitality, or guest relations (5–6 years preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Professional appearance and positive attitude.
• Proficiency in MS Office and familiarity with CRM or property management systems (PMS)
• Ability to work flexible hours, including weekends and holidays.

Key Attributes:

• Empathetic and attentive listener
• Detail-oriented and well-organized
• Multilingual abilities (preferred but not mandatory)
• High level of patience and stress tolerance
• Team player with a service mindset

Job: Guest Relations Manager

Primary Location: Ghatkopar, Mumbai, India

Organization: UnivAssist Inc.

Compensation: Commensurable with experience

Contact: apply@univassist.com