Guest Relations Manager

Company Description

Welcome to Shalom Backpackers, your home in the heart of adventure! Shalom Backpackers is a vibrant community of hostels located in Rishikesh, McLeodganj, Udaipur, Goa, Shimla, Jaipur and Mussoorie. We are committed to curating unforgettable experiences for every traveler by offering a unique blend of culture, nature, and exploration.

Role Description

This is a full-time on-site role as a Guest Relations Manager located in Rishikesh. The Guest Relations Manager will be responsible for ensuring excellent customer service, maintaining high levels of customer satisfaction, providing training to staff, and managing guest relations. The role also involves effectively communicating with guests and addressing their needs and concerns.

Qualifications

• Guest Relations, Communication, and Customer Service skills
• Experience in maintaining high levels of customer satisfaction
• Training and supervisory skills
• Excellent interpersonal and problem-solving skills
• Ability to effectively communicate with guests and address their needs
• Experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field is preferred