Manager'sRole & responsibilities Supervise and manage hotel operations across all departments during the shift. Ensure excellent guest service, addressing queries, complaints, and special requests. Monitor the lobby, front office, F&B service points, and public areas for cleanliness, safety, and standards. Handle emergencies (medical, fire, security) and coordinate appropriate responses. Review daily reports, room status, VIP arrivals, and ensure special arrangements. Liaise with Housekeeping, Engineering, F&B, and other departments for seamless operations. Conduct shift briefings with the team; ensure handovers between shifts are smooth. Oversee cash handling, billing issues, and front office reports as per SOP. Support and coach team members to uphold service excellence and brand standards. Maintain records of incidents, guest feedback, and operational issues in the Duty Managers log. Ensure compliance with hotel policies, health and safety standards, and legal requirements. Act as the point of escalation for unresolved guest issues.
Role & responsibilities Welcome and greet all guests warmly on arrival. Handle check-in and check-out processes efficiently. Assist guests with queries, special requests, and concierge services. Manage guest complaints professionally, ensuring quick resolution and guest satisfaction. Coordinate with housekeeping, F&B, and other departments for smooth service delivery. Maintain updated records of guest preferences and feedback. Ensure the lobby, reception area, and guest interaction zones reflect high standards. Handle telephonic and email communication with guests as required. Promote hotel facilities, services, and offers. Assist in VIP guest handling and special event arrangements.
Role & responsibilities Lead the kitchen operations with expertise in Coastal Cuisine. Design, plan, and execute innovative menus with authentic regional flavors. Ensure consistent quality, taste, and presentation of all dishes. Control food cost, manage inventory, and optimize kitchen resources. Train, mentor, and motivate the culinary team for excellence. Maintain highest standards of hygiene, sanitation, and food safety. Collaborate with F&B team to design seasonal promotions and festivals. Handle guest feedback promptly to ensure satisfaction and repeat business. Monitor market trends to introduce new coastal dishes and culinary experiences. Ensure compliance with hotel policies, SOPs, and statutory requirements. Preferred candidate profile Culinary Graduate/Diploma with specialization in Indian/Coastal Cuisine. 1015 years of progressive kitchen experience with 4–5 years as Head/Executive Chef. Strong expertise in authentic South & Coastal Indian cuisines. Proven skills in menu engineering, food cost control & innovation. Excellent leadership, team management & training abilities. Knowledge of hygiene, HACCP & food safety standards. Creative, guest-focused, and able to design food festivals/promotions. Strong communication & collaboration with F&B operations. Flexible to work in a fast-paced, high-volume luxury resort environment.
Role & responsibilities Welcome and greet guests with warmth, ensuring a memorable dining experience. Manage table reservations, seating, and guest flow efficiently. Coordinate with F&B service team to ensure smooth operations. Handle guest queries, feedback, and complaints professionally. Assist in menu presentation, upselling specials, and promoting signature dishes. Maintain high service standards in line with hotel SOPs. Ensure cleanliness, hygiene, and proper setup of dining areas. Build rapport with repeat guests to encourage loyalty. Support the F&B team in banquet and special event service. Provide timely reports/feedback to supervisors for service improvement. Preferred candidate profile Graduate/Diploma in Hotel Management or Hospitality. 13 years of experience in F&B Service/Guest Relations (luxury hotels preferred). Excellent communication, interpersonal & customer-handling skills. Pleasant personality with strong grooming standards. Ability to handle guest complaints with patience & professionalism. Team player, proactive, and guest-focused approach. Flexible to work in shifts, weekends & special events.
the the resort's overall business goalsRole & responsibilities Develop and execute strategic sales plans to achieve revenue targets. Lead, mentor, and motivate the sales team for peak performance. Manage key accounts, corporate tie-ups, and long-term business relationships. Identify new business opportunities across MICE, leisure, and corporate segments. Collaborate with marketing to implement campaigns and promotions. Conduct market research, competitor analysis, and sales forecasting. Prepare reports for senior management with actionable insights. Ensure exceptional client experience to drive repeat and referral business. Represent the property at trade fairs, roadshows, and networking events. Align sales strategies with overall business goals of the resort. Preferred candidate profile Graduate/Postgraduate in Hospitality, Sales, or Business Management. 812 years of proven sales experience in luxury hotels/resorts. Strong track record in MICE, corporate, and leisure sales. Excellent negotiation, communication, and presentation skills. Ability to lead, inspire, and develop high-performing sales teams. Strong market knowledge with analytical and strategic thinking. Proficiency in digital sales tools, CRM, and MS Office. Result-oriented, proactive, and adaptable to dynamic market conditions. Strong client relationship-building and networking skills. Flexible to travel and represent the property at industry events.
Role & responsibilities Achieve monthly & annual sales targets through effective strategies. Identify and develop new business opportunities in corporate, MICE, and leisure segments. Build and maintain strong client relationships to drive repeat and referral business. Manage key accounts, negotiations, and long-term partnerships. Conduct market research and competitor analysis for revenue growth. Work closely with operations & marketing teams to ensure client satisfaction. Prepare and present sales reports to senior management. Represent the hotel at trade fairs, sales calls, and networking events. Preferred candidate profile Graduate/Postgraduate in Hospitality, Business, or Sales Management. 48 years of proven hotel sales experience (luxury/resort preferred). Strong exposure to Corporate, MICE & Travel Agency business. Excellent communication, presentation & negotiation skills. Proven ability to achieve revenue targets and handle key accounts. Proficiency in MS Office, CRM & digital sales tools. Strong networking & relationship-building skills. Self-driven, result-oriented, and a team player. Flexible to travel and represent the property at industry events.
Role & responsibilities Develop & implement marketing and communication strategies to enhance brand visibility. Lead digital campaigns, social media presence & online reputation management. Manage media relations, PR activities & press communications. Coordinate brand promotions, events, and marketing collaterals. Ensure consistency of brand identity across all platforms. Conduct market research & competitor analysis for positioning strategies. Manage budgets, vendors & agencies for cost-effective marketing. Support the sales team with marketing tools & promotional campaigns. Handle internal communication & corporate branding. Report marketing performance & ROI to senior management. Preferred candidate profile MBA/PG in Marketing, Mass Communication, or related field. 812 years of experience in Marketing & Communications (luxury hospitality preferred). Strong expertise in digital, PR & brand strategy. Excellent communication, presentation & networking skills. Proven leadership in managing campaigns, events & teams. Creative, analytical & result-driven mindset. Flexible to travel & represent the brand at industry forums.
Role & responsibilities Warmly welcome guests upon arrival and escort them to their tables with professionalism. Manage table reservations, guest seating, and waiting lists efficiently. Coordinate with the restaurant and service team to ensure smooth dining operations. Maintain an updated knowledge of menu items, daily specials, and restaurant promotions. Ensure guest satisfaction by addressing inquiries and resolving concerns politely. Assist in upselling food and beverage items to enhance guest experience and revenue. Maintain cleanliness and presentation standards of the reception and dining area. Record guest preferences and feedback to enhance personalized service. Support the F&B team in achieving service excellence and operational goals. Follow all company grooming, hygiene, and safety standards. Preferred candidate profile Pleasant personality with excellent communication and interpersonal skills. Previous experience in a 4 or 5-star hotel or fine dining restaurant preferred. Strong customer service orientation with a positive and welcoming attitude. Well-groomed, confident, and professional in appearance and behavior. Ability to multitask and remain calm under pressure. Basic knowledge of food and beverage service standards. Flexible to work in shifts, weekends, and holidays as per operational needs.
Role & responsibilities Supervise and coordinate daily In-Room Dining operations to ensure timely and accurate service. Take guest orders over the phone and ensure correct entry into the POS system. Coordinate with kitchen and service teams for prompt delivery of orders. Conduct quality checks before dispatching food and beverages to guest rooms. Handle guest requests, complaints, and feedback professionally to ensure satisfaction. Train and guide IRD team members on service standards and grooming. Maintain proper billing, order records, and inventory of IRD equipment and supplies. Ensure trays, trolleys, and in-room setups meet hotel standards at all times. Follow hygiene, safety, and sanitation procedures strictly. Assist in upselling menu items and promoting special offers. Preferred candidate profile Diploma or degree in Hotel Management or equivalent qualification. 24 years of experience in In-Room Dining or F&B Service in a 4 or 5-star hotel. Excellent communication and guest handling skills. Strong leadership and team coordination abilities. Knowledge of POS and billing systems. Presentable, well-groomed, and customer-focused personality. Flexible to work in shifts, weekends, and holidays.
Role & responsibilities Manage and coordinate the daily schedule, meetings, and appointments of senior management. Prepare agendas, minutes, and follow-up reports for leadership and departmental meetings. Handle confidential correspondence, documents, and reports with discretion. Coordinate travel plans, hotel bookings, and transportation arrangements. Serve as a communication bridge between management and department heads. Assist in preparing business presentations, reports, and internal communications. Maintain filing systems, records, and databases for easy accessibility. Ensure smooth coordination for events, reviews, and management meetings. Track deadlines and ensure timely completion of assigned tasks. Represent the executives office with professionalism and integrity. Preferred candidate profile Graduate or Postgraduate with strong administrative and communication skills. 35 years of experience as an Executive Assistant or in a similar role, preferably in hospitality or corporate setup. Excellent command over English (written and verbal). Proficient in MS Office (Word, Excel, PowerPoint, Outlook). High level of integrity, discretion, and professionalism. Strong organizational and time-management abilities. Pleasant personality with a proactive and solution-oriented approach.
Role & responsibilities Prepare and bake a wide variety of breads, pastries, desserts, and other bakery items. Ensure consistency, taste, and presentation of all baked goods as per hotel standards. Assist the Pastry Chef in developing new recipes and seasonal bakery menus. Monitor oven temperatures, baking times, and equipment cleanliness. Maintain hygiene and sanitation standards in the bakery section at all times. Supervise and train Commis and bakery helpers on preparation techniques and product quality. Check daily ingredient inventory and coordinate with the store or purchase department for requirements. Ensure proper storage and labeling of all bakery ingredients and finished products. Follow HACCP and food safety standards diligently. Support banquet and restaurant requirements as per guest or event orders. Preferred candidate profile Diploma or Degree in Bakery & Confectionery / Hotel Management. Minimum 24 years of experience as a Demi Chef de Partie or Chef de Partie – Bakery in a 4 or 5-star hotel. Strong knowledge of bread, pastry, cakes, and desserts. Good understanding of baking techniques, ingredients, and presentation. Passion for creativity and innovation in bakery items. Excellent time management and teamwork skills. Flexibility to work in shifts, weekends, and under pressure. Strong commitment to hygiene, quality, and consistency.