Manager'sRole & responsibilities Supervise and manage hotel operations across all departments during the shift. Ensure excellent guest service, addressing queries, complaints, and special requests. Monitor the lobby, front office, F&B service points, and public areas for cleanliness, safety, and standards. Handle emergencies (medical, fire, security) and coordinate appropriate responses. Review daily reports, room status, VIP arrivals, and ensure special arrangements. Liaise with Housekeeping, Engineering, F&B, and other departments for seamless operations. Conduct shift briefings with the team; ensure handovers between shifts are smooth. Oversee cash handling, billing issues, and front office reports as per SOP. Support and coach team members to uphold service excellence and brand standards. Maintain records of incidents, guest feedback, and operational issues in the Duty Managers log. Ensure compliance with hotel policies, health and safety standards, and legal requirements. Act as the point of escalation for unresolved guest issues.
Role & responsibilities Welcome and greet all guests warmly on arrival. Handle check-in and check-out processes efficiently. Assist guests with queries, special requests, and concierge services. Manage guest complaints professionally, ensuring quick resolution and guest satisfaction. Coordinate with housekeeping, F&B, and other departments for smooth service delivery. Maintain updated records of guest preferences and feedback. Ensure the lobby, reception area, and guest interaction zones reflect high standards. Handle telephonic and email communication with guests as required. Promote hotel facilities, services, and offers. Assist in VIP guest handling and special event arrangements.
Role & responsibilities Lead the kitchen operations with expertise in Coastal Cuisine. Design, plan, and execute innovative menus with authentic regional flavors. Ensure consistent quality, taste, and presentation of all dishes. Control food cost, manage inventory, and optimize kitchen resources. Train, mentor, and motivate the culinary team for excellence. Maintain highest standards of hygiene, sanitation, and food safety. Collaborate with F&B team to design seasonal promotions and festivals. Handle guest feedback promptly to ensure satisfaction and repeat business. Monitor market trends to introduce new coastal dishes and culinary experiences. Ensure compliance with hotel policies, SOPs, and statutory requirements. Preferred candidate profile Culinary Graduate/Diploma with specialization in Indian/Coastal Cuisine. 1015 years of progressive kitchen experience with 4–5 years as Head/Executive Chef. Strong expertise in authentic South & Coastal Indian cuisines. Proven skills in menu engineering, food cost control & innovation. Excellent leadership, team management & training abilities. Knowledge of hygiene, HACCP & food safety standards. Creative, guest-focused, and able to design food festivals/promotions. Strong communication & collaboration with F&B operations. Flexible to work in a fast-paced, high-volume luxury resort environment.
Role & responsibilities Welcome and greet guests with warmth, ensuring a memorable dining experience. Manage table reservations, seating, and guest flow efficiently. Coordinate with F&B service team to ensure smooth operations. Handle guest queries, feedback, and complaints professionally. Assist in menu presentation, upselling specials, and promoting signature dishes. Maintain high service standards in line with hotel SOPs. Ensure cleanliness, hygiene, and proper setup of dining areas. Build rapport with repeat guests to encourage loyalty. Support the F&B team in banquet and special event service. Provide timely reports/feedback to supervisors for service improvement. Preferred candidate profile Graduate/Diploma in Hotel Management or Hospitality. 13 years of experience in F&B Service/Guest Relations (luxury hotels preferred). Excellent communication, interpersonal & customer-handling skills. Pleasant personality with strong grooming standards. Ability to handle guest complaints with patience & professionalism. Team player, proactive, and guest-focused approach. Flexible to work in shifts, weekends & special events.
the the resort's overall business goalsRole & responsibilities Develop and execute strategic sales plans to achieve revenue targets. Lead, mentor, and motivate the sales team for peak performance. Manage key accounts, corporate tie-ups, and long-term business relationships. Identify new business opportunities across MICE, leisure, and corporate segments. Collaborate with marketing to implement campaigns and promotions. Conduct market research, competitor analysis, and sales forecasting. Prepare reports for senior management with actionable insights. Ensure exceptional client experience to drive repeat and referral business. Represent the property at trade fairs, roadshows, and networking events. Align sales strategies with overall business goals of the resort. Preferred candidate profile Graduate/Postgraduate in Hospitality, Sales, or Business Management. 812 years of proven sales experience in luxury hotels/resorts. Strong track record in MICE, corporate, and leisure sales. Excellent negotiation, communication, and presentation skills. Ability to lead, inspire, and develop high-performing sales teams. Strong market knowledge with analytical and strategic thinking. Proficiency in digital sales tools, CRM, and MS Office. Result-oriented, proactive, and adaptable to dynamic market conditions. Strong client relationship-building and networking skills. Flexible to travel and represent the property at industry events.
Role & responsibilities Achieve monthly & annual sales targets through effective strategies. Identify and develop new business opportunities in corporate, MICE, and leisure segments. Build and maintain strong client relationships to drive repeat and referral business. Manage key accounts, negotiations, and long-term partnerships. Conduct market research and competitor analysis for revenue growth. Work closely with operations & marketing teams to ensure client satisfaction. Prepare and present sales reports to senior management. Represent the hotel at trade fairs, sales calls, and networking events. Preferred candidate profile Graduate/Postgraduate in Hospitality, Business, or Sales Management. 48 years of proven hotel sales experience (luxury/resort preferred). Strong exposure to Corporate, MICE & Travel Agency business. Excellent communication, presentation & negotiation skills. Proven ability to achieve revenue targets and handle key accounts. Proficiency in MS Office, CRM & digital sales tools. Strong networking & relationship-building skills. Self-driven, result-oriented, and a team player. Flexible to travel and represent the property at industry events.