Bengaluru
INR 4.25 - 6.0 Lacs P.A.
Work from Office
Full Time
Manager'sRole & responsibilities Supervise and manage hotel operations across all departments during the shift. Ensure excellent guest service, addressing queries, complaints, and special requests. Monitor the lobby, front office, F&B service points, and public areas for cleanliness, safety, and standards. Handle emergencies (medical, fire, security) and coordinate appropriate responses. Review daily reports, room status, VIP arrivals, and ensure special arrangements. Liaise with Housekeeping, Engineering, F&B, and other departments for seamless operations. Conduct shift briefings with the team; ensure handovers between shifts are smooth. Oversee cash handling, billing issues, and front office reports as per SOP. Support and coach team members to uphold service excellence and brand standards. Maintain records of incidents, guest feedback, and operational issues in the Duty Managers log. Ensure compliance with hotel policies, health and safety standards, and legal requirements. Act as the point of escalation for unresolved guest issues.
Bengaluru
INR 2.5 - 3.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Welcome and greet all guests warmly on arrival. Handle check-in and check-out processes efficiently. Assist guests with queries, special requests, and concierge services. Manage guest complaints professionally, ensuring quick resolution and guest satisfaction. Coordinate with housekeeping, F&B, and other departments for smooth service delivery. Maintain updated records of guest preferences and feedback. Ensure the lobby, reception area, and guest interaction zones reflect high standards. Handle telephonic and email communication with guests as required. Promote hotel facilities, services, and offers. Assist in VIP guest handling and special event arrangements.
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