Manager'sRole & responsibilities Supervise and manage hotel operations across all departments during the shift. Ensure excellent guest service, addressing queries, complaints, and special requests. Monitor the lobby, front office, F&B service points, and public areas for cleanliness, safety, and standards. Handle emergencies (medical, fire, security) and coordinate appropriate responses. Review daily reports, room status, VIP arrivals, and ensure special arrangements. Liaise with Housekeeping, Engineering, F&B, and other departments for seamless operations. Conduct shift briefings with the team; ensure handovers between shifts are smooth. Oversee cash handling, billing issues, and front office reports as per SOP. Support and coach team members to uphold service excellence and brand standards. Maintain records of incidents, guest feedback, and operational issues in the Duty Managers log. Ensure compliance with hotel policies, health and safety standards, and legal requirements. Act as the point of escalation for unresolved guest issues.
Role & responsibilities Welcome and greet all guests warmly on arrival. Handle check-in and check-out processes efficiently. Assist guests with queries, special requests, and concierge services. Manage guest complaints professionally, ensuring quick resolution and guest satisfaction. Coordinate with housekeeping, F&B, and other departments for smooth service delivery. Maintain updated records of guest preferences and feedback. Ensure the lobby, reception area, and guest interaction zones reflect high standards. Handle telephonic and email communication with guests as required. Promote hotel facilities, services, and offers. Assist in VIP guest handling and special event arrangements.
Role & responsibilities Lead the kitchen operations with expertise in Coastal Cuisine. Design, plan, and execute innovative menus with authentic regional flavors. Ensure consistent quality, taste, and presentation of all dishes. Control food cost, manage inventory, and optimize kitchen resources. Train, mentor, and motivate the culinary team for excellence. Maintain highest standards of hygiene, sanitation, and food safety. Collaborate with F&B team to design seasonal promotions and festivals. Handle guest feedback promptly to ensure satisfaction and repeat business. Monitor market trends to introduce new coastal dishes and culinary experiences. Ensure compliance with hotel policies, SOPs, and statutory requirements. Preferred candidate profile Culinary Graduate/Diploma with specialization in Indian/Coastal Cuisine. 1015 years of progressive kitchen experience with 4–5 years as Head/Executive Chef. Strong expertise in authentic South & Coastal Indian cuisines. Proven skills in menu engineering, food cost control & innovation. Excellent leadership, team management & training abilities. Knowledge of hygiene, HACCP & food safety standards. Creative, guest-focused, and able to design food festivals/promotions. Strong communication & collaboration with F&B operations. Flexible to work in a fast-paced, high-volume luxury resort environment.
Role & responsibilities Welcome and greet guests with warmth, ensuring a memorable dining experience. Manage table reservations, seating, and guest flow efficiently. Coordinate with F&B service team to ensure smooth operations. Handle guest queries, feedback, and complaints professionally. Assist in menu presentation, upselling specials, and promoting signature dishes. Maintain high service standards in line with hotel SOPs. Ensure cleanliness, hygiene, and proper setup of dining areas. Build rapport with repeat guests to encourage loyalty. Support the F&B team in banquet and special event service. Provide timely reports/feedback to supervisors for service improvement. Preferred candidate profile Graduate/Diploma in Hotel Management or Hospitality. 13 years of experience in F&B Service/Guest Relations (luxury hotels preferred). Excellent communication, interpersonal & customer-handling skills. Pleasant personality with strong grooming standards. Ability to handle guest complaints with patience & professionalism. Team player, proactive, and guest-focused approach. Flexible to work in shifts, weekends & special events.
the the resort's overall business goalsRole & responsibilities Develop and execute strategic sales plans to achieve revenue targets. Lead, mentor, and motivate the sales team for peak performance. Manage key accounts, corporate tie-ups, and long-term business relationships. Identify new business opportunities across MICE, leisure, and corporate segments. Collaborate with marketing to implement campaigns and promotions. Conduct market research, competitor analysis, and sales forecasting. Prepare reports for senior management with actionable insights. Ensure exceptional client experience to drive repeat and referral business. Represent the property at trade fairs, roadshows, and networking events. Align sales strategies with overall business goals of the resort. Preferred candidate profile Graduate/Postgraduate in Hospitality, Sales, or Business Management. 812 years of proven sales experience in luxury hotels/resorts. Strong track record in MICE, corporate, and leisure sales. Excellent negotiation, communication, and presentation skills. Ability to lead, inspire, and develop high-performing sales teams. Strong market knowledge with analytical and strategic thinking. Proficiency in digital sales tools, CRM, and MS Office. Result-oriented, proactive, and adaptable to dynamic market conditions. Strong client relationship-building and networking skills. Flexible to travel and represent the property at industry events.
Role & responsibilities Achieve monthly & annual sales targets through effective strategies. Identify and develop new business opportunities in corporate, MICE, and leisure segments. Build and maintain strong client relationships to drive repeat and referral business. Manage key accounts, negotiations, and long-term partnerships. Conduct market research and competitor analysis for revenue growth. Work closely with operations & marketing teams to ensure client satisfaction. Prepare and present sales reports to senior management. Represent the hotel at trade fairs, sales calls, and networking events. Preferred candidate profile Graduate/Postgraduate in Hospitality, Business, or Sales Management. 48 years of proven hotel sales experience (luxury/resort preferred). Strong exposure to Corporate, MICE & Travel Agency business. Excellent communication, presentation & negotiation skills. Proven ability to achieve revenue targets and handle key accounts. Proficiency in MS Office, CRM & digital sales tools. Strong networking & relationship-building skills. Self-driven, result-oriented, and a team player. Flexible to travel and represent the property at industry events.
Role & responsibilities Develop & implement marketing and communication strategies to enhance brand visibility. Lead digital campaigns, social media presence & online reputation management. Manage media relations, PR activities & press communications. Coordinate brand promotions, events, and marketing collaterals. Ensure consistency of brand identity across all platforms. Conduct market research & competitor analysis for positioning strategies. Manage budgets, vendors & agencies for cost-effective marketing. Support the sales team with marketing tools & promotional campaigns. Handle internal communication & corporate branding. Report marketing performance & ROI to senior management. Preferred candidate profile MBA/PG in Marketing, Mass Communication, or related field. 812 years of experience in Marketing & Communications (luxury hospitality preferred). Strong expertise in digital, PR & brand strategy. Excellent communication, presentation & networking skills. Proven leadership in managing campaigns, events & teams. Creative, analytical & result-driven mindset. Flexible to travel & represent the brand at industry forums.
Role & responsibilities Warmly welcome guests upon arrival and escort them to their tables with professionalism. Manage table reservations, guest seating, and waiting lists efficiently. Coordinate with the restaurant and service team to ensure smooth dining operations. Maintain an updated knowledge of menu items, daily specials, and restaurant promotions. Ensure guest satisfaction by addressing inquiries and resolving concerns politely. Assist in upselling food and beverage items to enhance guest experience and revenue. Maintain cleanliness and presentation standards of the reception and dining area. Record guest preferences and feedback to enhance personalized service. Support the F&B team in achieving service excellence and operational goals. Follow all company grooming, hygiene, and safety standards. Preferred candidate profile Pleasant personality with excellent communication and interpersonal skills. Previous experience in a 4 or 5-star hotel or fine dining restaurant preferred. Strong customer service orientation with a positive and welcoming attitude. Well-groomed, confident, and professional in appearance and behavior. Ability to multitask and remain calm under pressure. Basic knowledge of food and beverage service standards. Flexible to work in shifts, weekends, and holidays as per operational needs.
Role & responsibilities Supervise and coordinate daily In-Room Dining operations to ensure timely and accurate service. Take guest orders over the phone and ensure correct entry into the POS system. Coordinate with kitchen and service teams for prompt delivery of orders. Conduct quality checks before dispatching food and beverages to guest rooms. Handle guest requests, complaints, and feedback professionally to ensure satisfaction. Train and guide IRD team members on service standards and grooming. Maintain proper billing, order records, and inventory of IRD equipment and supplies. Ensure trays, trolleys, and in-room setups meet hotel standards at all times. Follow hygiene, safety, and sanitation procedures strictly. Assist in upselling menu items and promoting special offers. Preferred candidate profile Diploma or degree in Hotel Management or equivalent qualification. 24 years of experience in In-Room Dining or F&B Service in a 4 or 5-star hotel. Excellent communication and guest handling skills. Strong leadership and team coordination abilities. Knowledge of POS and billing systems. Presentable, well-groomed, and customer-focused personality. Flexible to work in shifts, weekends, and holidays.
Role & responsibilities Manage and coordinate the daily schedule, meetings, and appointments of senior management. Prepare agendas, minutes, and follow-up reports for leadership and departmental meetings. Handle confidential correspondence, documents, and reports with discretion. Coordinate travel plans, hotel bookings, and transportation arrangements. Serve as a communication bridge between management and department heads. Assist in preparing business presentations, reports, and internal communications. Maintain filing systems, records, and databases for easy accessibility. Ensure smooth coordination for events, reviews, and management meetings. Track deadlines and ensure timely completion of assigned tasks. Represent the executives office with professionalism and integrity. Preferred candidate profile Graduate or Postgraduate with strong administrative and communication skills. 35 years of experience as an Executive Assistant or in a similar role, preferably in hospitality or corporate setup. Excellent command over English (written and verbal). Proficient in MS Office (Word, Excel, PowerPoint, Outlook). High level of integrity, discretion, and professionalism. Strong organizational and time-management abilities. Pleasant personality with a proactive and solution-oriented approach.
Role & responsibilities Prepare and bake a wide variety of breads, pastries, desserts, and other bakery items. Ensure consistency, taste, and presentation of all baked goods as per hotel standards. Assist the Pastry Chef in developing new recipes and seasonal bakery menus. Monitor oven temperatures, baking times, and equipment cleanliness. Maintain hygiene and sanitation standards in the bakery section at all times. Supervise and train Commis and bakery helpers on preparation techniques and product quality. Check daily ingredient inventory and coordinate with the store or purchase department for requirements. Ensure proper storage and labeling of all bakery ingredients and finished products. Follow HACCP and food safety standards diligently. Support banquet and restaurant requirements as per guest or event orders. Preferred candidate profile Diploma or Degree in Bakery & Confectionery / Hotel Management. Minimum 24 years of experience as a Demi Chef de Partie or Chef de Partie – Bakery in a 4 or 5-star hotel. Strong knowledge of bread, pastry, cakes, and desserts. Good understanding of baking techniques, ingredients, and presentation. Passion for creativity and innovation in bakery items. Excellent time management and teamwork skills. Flexibility to work in shifts, weekends, and under pressure. Strong commitment to hygiene, quality, and consistency.
Role & responsibilities Manage the CEOs day-to-day calendar, appointments, and meeting schedules. Coordinate internal and external meetings, ensuring all logistics and materials are prepared. Act as the primary point of contact between the CEO and internal/external stakeholders. Draft, review, and edit emails, reports, presentations, and official communication for the CEO. Prepare accurate minutes of meetings and ensure timely follow-ups on action points. Organize and track all tasks, commitments, and deadlines for the CEO. Handle confidential information with integrity and maintain complete professionalism. Coordinate business travel, hotel bookings, itineraries, and expense reports. Support CEO in project planning, tracking progress, and preparing status updates. Conduct research, gather data, and prepare briefs for decision-making. Liaise with department heads to ensure smooth workflow and timely completion of CEO directives. Manage documentation, filing systems, and ensure easy retrieval of important data. Assist in preparing board meeting agendas, presentations, and supporting materials. Screen calls, visitors, and communication before routing to the CEO. Represent the CEO in meetings or events when required. Maintain strong professional relationships with partners, vendors, and senior executives. Coordinate special projects, events, and high-level activities as required. Ensure the CEOs office runs efficiently and professionally at all times. Track key priorities and provide timely reminders. Support in personal tasks and errands when required, maintaining discretion. Preferred candidate profile Graduate / Postgraduate in Business Administration, Commerce, or related field. 2–6 years of experience as an Executive Assistant, Personal Assistant, or in a similar senior administrative role. Excellent communication skills (written and verbal) with strong command over English. Highly organized, detail-oriented, and proactive , with the ability to prioritize multiple tasks effectively. Strong stakeholder management skills and the ability to interact confidently with senior leadership. Ability to handle confidential information with professionalism and integrity. Proficiency in MS Office (Excel, Word, PowerPoint), email management , and calendar tools. Strong time-management skills with the ability to work under pressure and meet tight deadlines. Demonstrated ability to draft professional communication , presentations, and reports. High level of maturity, discretion, and diplomacy when dealing with sensitive matters. Excellent problem-solving and decision-making abilities. Comfortable handling travel coordination , documentation, and business communication. Positive attitude, polished grooming, and strong interpersonal skills. Flexibility to work extended hours when required by the CEO’s schedule. Candidates from hospitality, corporate offices, consulting, or luxury service industries will be an added advantage.
Role & responsibilities Welcome guests warmly and ensure a positive first impression of the restaurant. Manage guest reservations, seating arrangements, and table allocations. Coordinate with service staff to ensure smooth guest flow and timely service. Escort guests to their tables and present menus professionally. Handle guest enquiries, special requests, and waiting lists politely. Maintain cleanliness and organization of the reception and waiting area. Communicate effectively with kitchen and service teams regarding guest preferences. Manage peak-hour crowd flow while maintaining service standards. Support the restaurant team during busy service periods. Thank guests upon departure and encourage repeat visits. Preferred candidate profile Graduate / Diploma in Hotel Management or relevant field preferred. 13 years of experience as Hostess / Guest Relations in hospitality. Pleasant personality with excellent communication and interpersonal skills. Well-groomed, confident, and guest-focused attitude. Ability to handle pressure during busy service hours. Good knowledge of basic computer systems and reservation software. Willingness to work in shifts, weekends, and holidays.
Role & responsibilities Welcome spa guests warmly and ensure a calm, professional first impression. Handle spa appointments, bookings, rescheduling, and cancellations efficiently. Explain spa treatments, packages, memberships, and promotions to guests. Coordinate with spa therapists to manage daily schedules and treatment rooms. Maintain accurate guest records, billing, and payment collections. Ensure spa reception area is clean, organized, and serene at all times. Handle guest queries, feedback, and complaints politely and professionally. Promote and upsell spa services, retail products, and special offers. Maintain inventory records for spa retail items and consumables. Follow spa SOPs, hygiene standards, and confidentiality policies. Prepare daily reports, appointment logs, and revenue summaries. Coordinate with Front Office and Accounts for billing and guest postings. Preferred candidate profile Graduate / Diploma in Hotel Management, Spa Management, or related field preferred. 13 years of experience as a spa receptionist or in hospitality front office. Pleasant personality with excellent communication and guest-handling skills. Knowledge of spa treatments, wellness concepts, and retail sales is an advantage. Basic computer skills and experience with spa management systems preferred. Well-groomed, calm, and service-oriented attitude. Willingness to work in shifts, weekends, and holidays.
backgroundscomplianceRole & responsibilities Head the Security Department and ensure complete safety and security of guests, employees, assets, and property. Develop, implement, and monitor security policies, SOPs, and emergency response procedures. Manage and deploy security manpower effectively, including shifts, rosters, leave planning, and discipline. Ensure strict access control for guests, staff, vendors, vehicles, and visitors. Conduct regular security patrols, surveillance monitoring (CCTV), and vulnerability assessments. Handle emergency situations such as fire, medical emergencies, theft, accidents, and natural disasters. Liaise with local police, fire department, and government authorities when required. Investigate incidents, prepare detailed reports, and take preventive corrective actions. Ensure compliance with statutory and legal requirements related to safety and security. Train security staff on SOPs, guest handling, fire safety, emergency evacuation, and crisis management. Coordinate with all department heads to maintain a safe working and guest environment. Monitor loss prevention measures and reduce pilferage and security risks. Oversee crowd control and security arrangements during events, conferences, and VIP visits. Maintain discipline, grooming standards, and performance evaluations of the security team. Conduct mock drills, fire drills, and safety audits at regular intervals. Ensure proper documentation, registers, incident logs, and daily security reports. Support HR and Management in background verification and staff safety initiatives. Preferred candidate profile Graduate in any discipline; candidates with military, police, or fire & safety background preferred. Minimum 812 years of experience in security operations, with at least 35 years as Security Head / HOD in a hotel, resort, or large hospitality property. Strong knowledge of hotel security SOPs , emergency procedures, and loss prevention systems. Proven experience in manpower planning, shift management, and team leadership . Hands-on experience in handling CCTV systems, access control, fire alarm systems, and safety equipment . Sound understanding of statutory compliances , safety audits, and local security regulations. Ability to handle crisis situations, VIP movements, large events, and crowd control calmly and effectively. Excellent incident investigation and reporting skills with attention to detail. Good communication skills in English and local language ; basic computer knowledge mandatory. High level of integrity, discipline, alertness, and guest-centric attitude . Physically fit, proactive, and capable of working in shifts when required.
Role & responsibilities Oversee and manage complete resort operations during the night shift. Act as the Manager on Duty (MOD) and represent management in the absence of senior leadership. Ensure smooth front office operations including night audit, guest check-ins and check-outs. Handle guest concerns, complaints, and emergency situations professionally. Monitor safety, security, and compliance with night-time SOPs. Coordinate with Security, Housekeeping, Engineering, and F&B for night operations. Supervise night audit process, daily revenue reports, and system rollovers. Ensure accurate posting of room charges, F&B bills, and other revenues. Monitor late arrivals, early departures, and VIP movements. Conduct night rounds to ensure guest safety, cleanliness, and operational readiness. Maintain proper handover reports for the morning management team. Ensure staff discipline, grooming, and service standards during night shift. Support emergency response including medical cases, fire alarms, and guest assistance. Preferred candidate profile Graduate / Diploma in Hotel Management or Hospitality Management. 58 years of hotel operations experience , with 2–3 years in Night Manager role preferred. Strong knowledge of Front Office operations and Night Audit procedures. Excellent guest-handling, decision-making, and crisis-management skills. Ability to work independently and take responsibility during night hours. Good communication skills in English and local language. Computer-savvy with experience in PMS systems (Opera / IDS / similar). Physically fit and willing to work permanent night shifts.
Role & responsibilities Act as the primary point of contact for wedding clients from enquiry to event closure. Coordinate and plan all wedding events including ceremonies, receptions, dcor, food & beverage, and logistics. Conduct site inspections and property tours for prospective wedding clients. Liaise with internal departments such as Banquets, F&B, Kitchen, Housekeeping, Front Office, Security, and Engineering to ensure flawless execution. Prepare detailed wedding event orders (BEOs), timelines, and checklists. Coordinate with external vendors including decorators, entertainers, photographers, and wedding planners. Ensure adherence to client requirements, budgets, and timelines. Be present on-ground during wedding events to manage operations and handle last-minute changes. Upsell wedding packages, room blocks, and additional services to maximize revenue. Handle billing coordination, advance payments, and post-event feedback. Ensure high levels of guest satisfaction and memorable wedding experiences. Preferred candidate profile Graduate / Diploma in Hotel Management, Event Management, or relevant field. 25 years of experience in weddings, banquets, events, or hospitality sales. Strong coordination, planning, and multitasking skills. Excellent communication and client-handling abilities. Knowledge of wedding rituals, dcor concepts, and banquet operations preferred. Willingness to work on weekends, holidays, and late hours as per event schedules. Well-groomed, energetic, and customer-focused personality.
Role & responsibilities Head the Security Department and ensure complete safety and security of guests, employees, assets, and property. Develop, implement, and monitor security policies, SOPs, and emergency response procedures. Manage and deploy security manpower effectively, including shifts, rosters, leave planning, and discipline. Ensure strict access control for guests, staff, vendors, vehicles, and visitors. Conduct regular security patrols, surveillance monitoring (CCTV), and vulnerability assessments. Handle emergency situations such as fire, medical emergencies, theft, accidents, and natural disasters. Liaise with local police, fire department, and government authorities when required. Investigate incidents, prepare detailed reports, and take preventive corrective actions. Ensure compliance with statutory and legal requirements related to safety and security. Train security staff on SOPs, guest handling, fire safety, emergency evacuation, and crisis management. Coordinate with all department heads to maintain a safe working and guest environment. Monitor loss prevention measures and reduce pilferage and security risks. Oversee crowd control and security arrangements during events, conferences, and VIP visits. Maintain discipline, grooming standards, and performance evaluations of the security team. Conduct mock drills, fire drills, and safety audits at regular intervals. Ensure proper documentation, registers, incident logs, and daily security reports. Support HR and Management in background verification and staff safety initiatives. Preferred candidate profile Graduate in any discipline; candidates with military, police, or fire & safety background preferred. Minimum 812 years of experience in security operations, with at least 35 years as Security Head / HOD in a hotel, resort, or large hospitality property. Strong knowledge of hotel security SOPs , emergency procedures, and loss prevention systems. Proven experience in manpower planning, shift management, and team leadership . Hands-on experience in handling CCTV systems, access control, fire alarm systems, and safety equipment . Sound understanding of statutory compliances , safety audits, and local security regulations. Ability to handle crisis situations, VIP movements, large events, and crowd control calmly and effectively. Excellent incident investigation and reporting skills with attention to detail. Good communication skills in English and local language ; basic computer knowledge mandatory. High level of integrity, discipline, alertness, and guest-centric attitude . Physically fit, proactive, and capable of working in shifts when required.
Role & responsibilities Ensure Exceptional Guest Experience Oversee the entire guest journey and ensure service standards are consistently met. Handle Guest Complaints & Feedback Resolve complaints promptly, empathetically, and document feedback for improvement. Manage VIP & Special Guests Personally attend to VIPs, repeat guests, and special occasions (birthdays, anniversaries, honeymoons). Coordinate with Departments Liaise with Front Office, Housekeeping, F&B, Spa, and Security for seamless guest service. Train & Guide Guest Relations Team Coach staff on service etiquette, communication, and problem resolution. Monitor Service Quality & Standards Conduct service audits, lobby presence, and ensure SOP adherence. Guest Engagement & Personalization Track guest preferences and ensure personalized experiences during stay. Handle Online Reviews & Guest Feedback Systems Monitor reviews, prepare reports, and suggest corrective actions. Crisis & Emergency Handling Act as a point of contact during service failures, medical emergencies, or escalations. Reporting & Management Updates Prepare daily guest feedback reports and highlight key service issues to management. Preferred candidate profile Education Graduate or Diploma in Hotel Management / Hospitality Management. Experience 47 years of relevant experience in Guest Relations / Front Office in a reputed hotel or resort. Service Mindset Strong passion for guest service with a warm, professional, and approachable personality. Communication Skills Excellent spoken and written English; knowledge of additional languages is an advantage. Problem-Solving Ability Proven capability to handle guest complaints, escalations, and service recovery independently. Leadership Exposure Experience in leading or mentoring a guest relations or front office team. Guest Handling Expertise Experience managing VIPs, corporate guests, long-stay guests, and special occasions. System Knowledge Familiarity with PMS (Opera / IDS / similar), guest feedback systems, and MS Office. Professional Appearance & Etiquette Well-groomed with strong hospitality etiquette and cultural sensitivity. Flexibility & Availability Willingness to work in shifts, weekends, holidays, and handle on-call responsibilities.
Role & responsibilities Oversee daily spa operations Ensure exceptional guest experience Manage and train spa team Maintain spa service standards and SOPs Handle guest feedback and complaints Plan rosters, schedules, and productivity Drive spa revenue, sales, and promotions Control budgets, expenses, and inventory Ensure hygiene, safety, and regulatory compliance Preferred candidate profile Graduate or Diploma in Spa / Wellness / Hotel Management 58 years of spa or wellness industry experience Proven experience in managing spa operations and teams Strong guest service orientation Excellent communication and interpersonal skills Sound knowledge of spa therapies and wellness concepts Experience in sales, upselling, and revenue generation Good understanding of budgeting and cost control Well-groomed with professional etiquette Flexible to work shifts, weekends, and holidays