Hostess

Clarks Exotica Convention Resorts & Spa

1 - 2 years

2 Lacs

bengaluru

Posted:9 hours ago| Platform:

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Skills Required

upselling & guest engagement communication & interpersonal skills guest handling & customer service front-of-house coordination reservation management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Warmly welcome guests upon arrival and escort them to their tables with professionalism.
Manage table reservations, guest seating, and waiting lists efficiently.
Coordinate with the restaurant and service team to ensure smooth dining operations.
Maintain an updated knowledge of menu items, daily specials, and restaurant promotions.
Ensure guest satisfaction by addressing inquiries and resolving concerns politely.
Assist in upselling food and beverage items to enhance guest experience and revenue.
Maintain cleanliness and presentation standards of the reception and dining area.
Record guest preferences and feedback to enhance personalized service.
Support the F&B team in achieving service excellence and operational goals.
Follow all company grooming, hygiene, and safety standards.

Preferred candidate profile

Pleasant personality with excellent communication and interpersonal skills.
Previous experience in a 4 or 5-star hotel or fine dining restaurant preferred.
Strong customer service orientation with a positive and welcoming attitude.
Well-groomed, confident, and professional in appearance and behavior.
Ability to multitask and remain calm under pressure.
Basic knowledge of food and beverage service standards.
Flexible to work in shifts, weekends, and holidays as per operational needs.

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