Captain

Clarks Exotica Convention Resorts & Spa

2 - 3 years

2 - 3 Lacs

bengaluru

Posted:12 hours ago| Platform:

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Skills Required

guest service & order handling billing center upselling & product knowledge team supervision & coordination communication & interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Supervise and coordinate daily In-Room Dining operations to ensure timely and accurate service.
Take guest orders over the phone and ensure correct entry into the POS system.
Coordinate with kitchen and service teams for prompt delivery of orders.
Conduct quality checks before dispatching food and beverages to guest rooms.
Handle guest requests, complaints, and feedback professionally to ensure satisfaction.
Train and guide IRD team members on service standards and grooming.
Maintain proper billing, order records, and inventory of IRD equipment and supplies.
Ensure trays, trolleys, and in-room setups meet hotel standards at all times.
Follow hygiene, safety, and sanitation procedures strictly.
Assist in upselling menu items and promoting special offers.

Preferred candidate profile

Diploma or degree in Hotel Management or equivalent qualification.
24 years of experience in In-Room Dining or F&B Service in a 4 or 5-star hotel.
Excellent communication and guest handling skills.
Strong leadership and team coordination abilities.
Knowledge of POS and billing systems.
Presentable, well-groomed, and customer-focused personality.
Flexible to work in shifts, weekends, and holidays.

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