Night Manager

Role & responsibilities

• Oversee and manage complete resort operations during the night shift.
  
• Act as the

  Manager on Duty (MOD)

  and represent management in the absence of senior leadership.
• Ensure smooth front office operations including night audit, guest check-ins and check-outs.
  
• Handle guest concerns, complaints, and emergency situations professionally.
  
• Monitor safety, security, and compliance with night-time SOPs.
  
• Coordinate with Security, Housekeeping, Engineering, and F&B for night operations.
  
• Supervise night audit process, daily revenue reports, and system rollovers.
  
• Ensure accurate posting of room charges, F&B bills, and other revenues.
  
• Monitor late arrivals, early departures, and VIP movements.
  
• Conduct night rounds to ensure guest safety, cleanliness, and operational readiness.
  
• Maintain proper handover reports for the morning management team.
  
• Ensure staff discipline, grooming, and service standards during night shift.
  
• Support emergency response including medical cases, fire alarms, and guest assistance.

Preferred candidate profile

• Graduate / Diploma in Hotel Management or Hospitality Management.
  

• 58 years of hotel operations experience

  , with

  2–3 years in Night Manager role

  preferred.
• Strong knowledge of

  Front Office operations and Night Audit

  procedures.
• Excellent guest-handling, decision-making, and crisis-management skills.
  
• Ability to work independently and take responsibility during night hours.
  
• Good communication skills in English and local language.
  
• Computer-savvy with experience in PMS systems (Opera / IDS / similar).
  
• Physically fit and willing to work permanent night shifts.