Spa Receptionist

Role & responsibilities

• Welcome spa guests warmly and ensure a calm, professional first impression.
  
• Handle spa appointments, bookings, rescheduling, and cancellations efficiently.
  
• Explain spa treatments, packages, memberships, and promotions to guests.
  
• Coordinate with spa therapists to manage daily schedules and treatment rooms.
  
• Maintain accurate guest records, billing, and payment collections.
  
• Ensure spa reception area is clean, organized, and serene at all times.
  
• Handle guest queries, feedback, and complaints politely and professionally.
  
• Promote and upsell spa services, retail products, and special offers.
  
• Maintain inventory records for spa retail items and consumables.
  
• Follow spa SOPs, hygiene standards, and confidentiality policies.
  
• Prepare daily reports, appointment logs, and revenue summaries.
  
• Coordinate with Front Office and Accounts for billing and guest postings.

Preferred candidate profile

• Graduate / Diploma in Hotel Management, Spa Management, or related field preferred.
  

• 13 years of experience

  as a spa receptionist or in hospitality front office.
• Pleasant personality with excellent communication and guest-handling skills.
  
• Knowledge of spa treatments, wellness concepts, and retail sales is an advantage.
  
• Basic computer skills and experience with spa management systems preferred.
  
• Well-groomed, calm, and service-oriented attitude.
  
• Willingness to work in shifts, weekends, and holidays.