About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About The Role The Four Seasons Private Residences Bengaluru is looking for a Community & Lifestyle Concierge Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Residential Concierge will have the opportunity to shape the resident experience by providing exceptional knowledge and service. This position reports to the Residences Manager. What You Will Do Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible Resolves resident complaints & assists residents in all inquiries in connection with residence/hotel services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner Assists retrieval of resident’s vehicles if requested. Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Updates homeowner profiles with any relevant information Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing Works harmoniously and professionally with co-workers and Managers What You Bring Minimum of 1-2 years experience in a similar role within 5 Star Luxury Hotels is considered an asset Candidates with a passion for excellence, expertise in Residential Concierge and proven leadership experience Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task. Previous pre-opening experience is a plus Bachelor’s Degree in Hospitality Management or Equivalent is considered an asset Strong communication and customer service skills What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Employee Meals Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter. Show more Show less

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Purpose Supervisory position in the Finance division, covering the areas of Accounts Payable, Accounts Receivable & Audit, Procurement & Stores on a rotational basis Special Requirements Has 2 years of relevant experience in Finance or Accounting Possesses excellent English, math and psychometric abilities Possesses aptitude and upward mobility. Internal candidates will have successfully completed the SDP course Possesses an Accounting degree or a B.Com degree Possesses high levels of professional integrity and confidentiality and an interest in being exposed in various areas of Finance Major Responsibilities General Is directly responsible for the day to day key processes in his/her area of work Where applicable, acts as shift leader ; leads and motivates colleagues by example Assumes training responsibilities when required; demonstrates a high degree of standards awareness Actively offers operational, employee and customer related feedback to management Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Departmental Accounts Payable Related: Takes full charge of the Accounts Payable function Processes hotel's payroll Handles General Ledger accounting Accounts Receivable & Audit Related: Takes full charge of the Accounts Receivable function, including credit card operations Handles day audit processes and reconciliations Procurement & Stores Related: Takes charge of daily purchasing processes including ordering and procurement Supports vendor negotiations Handles daily receiving and storeroom processes Specific Responsibilities And Tasks General Acts as role model for the hotel's code of conduct and grooming & hygiene standards Is seen as working hands-on, assists colleagues in crunch times; Walks the talk Actively participates in briefings and meetings; facilitates communication between employees and management Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned Departmental Accounts Payable Related: Ensures compliance of Accounts Payable process, including timely vendor payments, vendor ageing and management, vendor and bank reconciliations Actively participates in the month end process Accounts Receivable & Audit Related: Ensures compliance of Accounts Receivable process, including debtors' ageing and collection Ensures full control of Day Audit system with zero tolerance for revenue leakage Assists in bank reconciliation and coordination with banks Actively participates in the month end process Procurement & Stores Related: Coordinates with operational departments and ensures hotel purchases meet best quality-price ratio Diligently follows the hotel's purchasing process from PO raising and approval, vendor management to timely delivery Ensures proper receiving system, quality control and documentation Maintains stores in excellent physical order and ensures accurate documentation Actively participates in the month end process Reports to Assistant Director of Finance (to Procurement Manager, while in Procurement department) Appropriate Manual/Policy & Procedure Finance Departmental Policies and Procedures Blank copy of Annual Development Review (ADR) for reference 1 - Four Seasons Service Culture Standards Four Seasons Core Standards 9 - Front & Lobby Areas 14 - Problem Resolution 49 - Heart of the house / Employee dining 56 - Heart of the house / Staff locker rooms 51 - Heart of the house / Finance department 54 - Heart of the house / Purchasing / Receiving Compliance Policies Confidential, Privacy and Proprietary Data Statement Our Policy Against Harassment Electronic Systems Policy Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. The Assistant Finance Manager plays a key leadership role in overseeing all hotel financial operations. Ensures accuracy, timeliness, and compliance across general ledger, payroll, and audit functions. Acts as a key delegate to the Assistant Financial Controller and may step into that role when needed.The role demands strong oversight of financial reporting, internal controls, and statutory compliance. This position is responsible for safeguarding financial assets and optimizing accounting systems Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About The Role The Accounts Payable Executive is responsible for overseeing and supervising the operation of the Accounts Payable functions within the department, and monitoring of the process for payment according to Four Seasons Hotels Limited policies and procedures. As an integral member of the accounting team, individual will assist with the timely completion of month-end deadlines and reporting. This Role reports to the Assistant Director of Finance What You Will Do Print prepares and mail statements for outstanding C/L accounts at least twice per week. Answer guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments if necessary on a timely basis. Prepare and maintain complete, accurate and organized records for all outstanding accounts as directed by the Credit Manager. Ensure all Travel Agent payments are properly reviewed/verified, audited and all Travel Agents have valid IATA number (or equivalent) and ensure that payments are not made for non-commissionable transactions and the Travel Agent is eligible to receive payment. Review group and catering contracts establish understanding of billing arrangements and follow up on deposits and prepayments. Assist the Income Auditor, if necessary, in reconciling the City Ledger totals. Assist the Credit Manager in the performance of his/her other duties as requested including the following: Obtaining credit references. Collection of outstanding accounts. Attending pre-& post conference meetings with meeting planners. Attend and record minutes at credit meetings. Perform monthly balance sheet reconciliations to ensure balances agree to the outstanding credit card balance per the credit card reconciliations What You Bring 2-5 years of experience in accounting is required. Minimum of a B.S. degree in Accounting. Working knowledge of generally accepted accounting principles is required. Knowledge of and ability to operate computer equipment, Microsoft Office Suite software, Opera, and F&B POS systems is required. Ability to read, write, and speak fluent English. What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Responsible for assisting the Director of IT and IT Supervisor with the efficient operation and maintenance of all computer systems, data and voice communications activities at property. Role And Responsibilities To provide a high level of operational availability and stability for property based technology. To provide Administration services, to include: communication point for technology issues. To provide Server infrastructure management, to include: to assist in the planning & design of the server infrastructure, to assist in capacity planning, to assist in performance monitoring, to assist in operating system upgrades and/or patches, to assist in trouble-shooting & restoration of services, to assist in system backup & recovery procedures, to assist in regular backup and integrity checks, to assist in virus protection management. To provide network infrastructure management, to include: to assist in planning & design of the network infrastructure, to assist in capacity planning (future growth), to assist in implementation of the devices, to assist in trouble-shooting and restoration of service, to assist in management of 3rd party vendors. To provide deskside support services, to include: service outage diagnosis, desktop restoration / repair, coordination of repair through 3rd party vendors, troubleshooting & restoration of service, virus protection management. To provide Systems Administration, to include: to create and maintain user/group accounts, user configuration, trouble-shooting access problems, completion of on-site documentation. To provide high levels of service and support as per contracted Service Level Agreement (SLA). To participate in property level, corporate initiated, technology implementations. To maintain & promote Four Seasons core technology standards. To maintain technology ‘best practices’ in respect to property systems. Assist in the co-ordination of new acquisitions, openings and major projects as required. To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems Provide 7 x 24 support for mission critical systems. Other duties and tasks as assigned. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Role And Responsibilities To ability to manage and oversee all the Spa area (Spa, Gym, Changing Room, Retail, Guest Activities, libirary & Lounge, support services). The ability to arrange the training of the Spa to standards. Also assist the Training Manager in the training of all Spa Department Staff. The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to assistance with policies, philosophy and objectives for the Spa. The ability to interview and select job applicants as well as supervise, discipline and give performance evaluations for pool employees. The ability to schedule staff and complete payroll records in accordance with budgeted guidelines. The ability to work closely with Engineering to maintain proper water quality and mechanical operation of the swimming and whirl pools. The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation. The ability to coordinate personal training with outside contractors and employees and to guarantee a high level of service and adequate availability. The ability to maintain the Poolside as a safe environment and in accordance with all health department regulations. The ability to oversee the cleanliness of the fitness area, pool deck, and patio terrace and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering. The ability to respond properly in any hotel emergency or safety situation. The ability to effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends. The ability to interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests. The ability to utilize all computer systems relevant to the departments. The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. The ability to maintain a log (Lotus Notes) with important information to be passed onto management. The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department. The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data. The ability to anticipate, in advance, all materials and supplies and assure their availability The ability to communicate with other departments to ensure a supporting team of professionals The ability to be certified in CPR (Cardiopulmonary Resuscitation). The ability to be cross-trained in all functions of the spa where appropriate. The ability to perform other tasks or projects as assigned by hotel management and staff. Skills And Abilities Reading, writing and oral proficiency in the English language. Previous supervisory or management experience required. College degree in Hotel and Restaurant Management preferred. Thorough knowledge of service, cost control, labor controls, menu writing, maintenance, merchandising and accounting Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of staff. Must be able to assist hotel guests with technical requirements and issues. Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Assist in other areas of the accounting office as needed. Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Provide administration services, to include; contribution to technology capital and operating budgets. Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations. Good knowledge and support for Desktop OS and applications including patches. Provide direct guest support and quality support to function rooms and conference services. Administer Lotus Notes, connection to global VPN and other communication tools. Assist in the process of systems backup and recovery procedures. Assist in management of third party vendors. Provide 24 / 7 support for mission critical systems. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. Recommend new applications as requested by hotels to streamline business processes. Implement technology “best practices”. Provide HSIA Guest and Customer support when no contract with third parties exists. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About The Role The Assistant F&B Outlet Manager must maintain and control a high level of guest service achieved by ensuring consistent and thoughtful service, demonstrated by the staff. This role is a Assistant Department Head level, reporting to the Restaurant Manager. What You Will Do Select, train, evaluate, plan schedules and ensure high employee performance, motivate, coach, and discipline all employees in the Restaurant to ensure that established cultural and core standards are met. Manage the Restaurant Dining operation and its respective employees inclusive of managers. Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Control labour and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control Work closely with assigned Chef’s to maintain effective menu options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. What You Bring 3+ years of previous experience in a management role in A class stand-alone restaurant or 5 Star hotels outlet. Fluent level of essential. Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team. Sound knowledge of restaurant operations, including food and beverage management, staffing, and financials Proven track record in driving sales, achieving targets, and managing costs Ability to multitask, prioritize, and problem-solve in a fast-paced environment Excellent organizational and time management skills with the ability to work independently Ability to function well under pressure, set priorities and adjust to changing conditions Excellent customer service and communication skills What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities including an international career. Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About The Role The Sales Manager will ensure that sales activities, top accounts and bookings are focused to yield maximum revenue per available room. You will work closely with the Director of Sales and will be responsible to respond to requests in a timely and efficient manner set forth by our core standards and will also be flexible in handling other duties related to the Sales department. What Will You Do Develop accounts (new and existing) by mapping specific business and buying tendencies. Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up. Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls. Create and execute direct sales plan specific to market assignment. Promote local awareness through maintaining relationships with CVB’s and tourism authorities. Conduct tours of property to meeting planners and other potential customers while informing of all hotel/resort services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate. Work closely with conference services and catering through execution of definite program; keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. Coordinate all sales related activity through the direction of director of sales; negotiate contract specifics to achieve maximum profitability while satisfying customer needs. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity. Promote and sell to group market in defined geographic region. Generate hotel awareness through direct phone sales; direct sales calls, tradeshows and networking groups. Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals. What You Bring 4+ years experience working in hotels is considered an asset Strong ability to develop and implement effective sales strategies to meet business objectives. Bachelors Degree in a relevant field is considered an asset Ability to lead and motivate a sales team, fostering a high-performance culture and driving results. Ability to analyze sales data, market trends, and competitor activities to identify opportunities for growth. Strong Communication skills and an eye for attention to detail Good command over English Language Strong commitment to providing excellent customer service and ensuring guest satisfaction. Background in Luxury Resort and Hotel considered an asset What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Complimentary Employee Meals Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About The Role The Sales Manager will ensure that sales activities, top accounts and bookings are focused to yield maximum revenue per available room. You will work closely with the Director of Sales and will be responsible to respond to requests in a timely and efficient manner set forth by our core standards and will also be flexible in handling other duties related to the Sales department. What Will You Do Develop accounts (new and existing) by mapping specific business and buying tendencies. Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up. Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls. Create and execute direct sales plan specific to market assignment. Promote local awareness through maintaining relationships with CVB’s and tourism authorities. Conduct tours of property to meeting planners and other potential customers while informing of all hotel/resort services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate. Work closely with conference services and catering through execution of definite program; keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. Coordinate all sales related activity through the direction of director of sales; negotiate contract specifics to achieve maximum profitability while satisfying customer needs. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity. Promote and sell to group market in defined geographic region. Generate hotel awareness through direct phone sales; direct sales calls, tradeshows and networking groups. Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals. What You Bring 4+ years experience working in hotels is considered an asset Strong ability to develop and implement effective sales strategies to meet business objectives. Bachelors Degree in a relevant field is considered an asset Ability to lead and motivate a sales team, fostering a high-performance culture and driving results. Ability to analyze sales data, market trends, and competitor activities to identify opportunities for growth. Strong Communication skills and an eye for attention to detail Good command over English Language Strong commitment to providing excellent customer service and ensuring guest satisfaction. Background in Luxury Resort and Hotel considered an asset What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Complimentary Employee Meals Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About The Role The Guest Room Attendant delivers the best Rooms experience for our guests through attention to detail, ensuring all guest rooms are clean and up to standard. This role anticipates, customizes, and services guest’s needs before being asked and is knowledgeable about hotel offerings and amenities. This role is part of the Housekeeping department , reporting into the Housekeeping Manager. What You Will Do Clean, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure Performs Room Attendant duties in occupied rooms and check-out rooms Provides turn down service for guests Find opportunities to personalize the service experience for each guest What You Bring One+ year experience working in hotel housekeeping is considered an asset Strong organization skills and an eye for attention to detail Strong communication skills Background in Luxury Resort and Hotel considered an asset What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities including an international career. Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About The Role Sales Coordinator will Implement, lead and action the general administration functions of the Catering department. Secure and service ‘Catering’ Business from the Social and Corporate Market, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential. What You Will Do Actively solicit new business and respond to inquiries in absence of catering manager with the intention of confirming profitable catering business. Maintain an active trace/follow-up system on all inquiries and personal sales calls. Prepare correspondence (proposals, contracts, form letters, internal forms, etc.) and provide administrative support as required by the Director of Marketing and Catering departmental head. Conduct property tours and entertain planners of meetings, social events, and weddings. Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues. Answer telephones and take messages for the Catering Department adhering to Four Seasons standards What You Bring College education is required. Hotel Graduates preferred. Previous experience in Sales or Sales Administration will be an added advantage. Excellent reading, writing & oral proficiency in the English language. Work well under pressure, requires multitasking and being a team player. Detail oriented, well developed organizational skills and a strategic thinker. Fresh hotel school graduates/ MBA students are welcome to apply. What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Key Responsibilities Financial Transactions & Cash Handling: Accurately process all guest transactions, including cash, credit/debit card, and digital payments. Ensure bills are generated as per guest orders and verify pricing accuracy. Maintain a balanced cash drawer, ensuring all transactions are recorded correctly. Process refunds, void transactions, and handle discrepancies following financial guidelines. Ensure proper handling and security of cash and POS systems. Billing & Invoicing: Generate itemized bills and ensure they are presented correctly to guests. Maintain detailed records of bills, receipts, and guest invoices. Assist in reconciling daily transactions and reporting any inconsistencies. Coordinate with the Finance team to ensure smooth end-of-day revenue reconciliation. Compliance & Audit: Follow hotel financial policies, ensuring compliance with Four Seasons' accounting standards. Maintain accurate records for internal audits and finance department verification. Adhere to tax compliance, GST regulations, and correct invoicing practices. Coordination & Communication: Work closely with bartenders, servers, and managers to ensure smooth billing operations. Assist guests with queries regarding bills, pricing, or payment methods. Ensure smooth communication with the Finance team regarding any payment discrepancies. Coordinate with the IT team for POS system troubleshooting and updates. Guest Service & Experience: Ensure a smooth and professional payment experience for all guests. Handle guest complaints regarding billing professionally and escalate when necessary. Maintain a warm and professional demeanor while interacting with guests. Operational Support: Assist in setting up the cashier station and ensuring all necessary supplies (receipt paper, change, POS functioning) are available. Support bartenders and waitstaff by processing payments efficiently during peak hours. Monitor and report discrepancies in bar revenues and cash transactions. ________________________________________ Required Qualifications & Skills Prior experience as a cashier in hospitality, F&B, or luxury establishments is preferred. Strong numerical and financial skills. Proficiency in POS systems and basic accounting software. Knowledge of GST and tax invoicing in India is a plus. Excellent attention to detail and problem-solving skills. Strong interpersonal and communication skills. Ability to work in a high-paced environment and manage multiple transactions efficiently. Willingness to work late hours, weekends, and holidays as required by bar operations. ________________________________________ Work Environment & Benefits Opportunity to work in one of Mumbai’s premier luxury rooftop bars. Exposure to high-profile clientele and luxury hospitality standards. Competitive salary and benefits as per Four Seasons Hotel policies. Training and career development opportunities within the Four Seasons network. Dynamic and collaborative work environment Show more Show less

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. The Four Seasons Hotel Bengaluru is looking for top talent to join the pre-opening team. About Four Seasons Hotel Bengaluru Strategically located between the Central Business District and Bengaluru International Airport, Four Seasons Hotel and Residences; stands tall in one of the most premium residential neighborhoods of Bengaluru, making it is India’s first branded residences and a landmark destination of the Garden City. The expansive Embassy One development brings together luxury shopping, corporate office space and fine dining into Four Seasons premium living and world-class hospitality experience. The Four Seasons Hotel & Residences are spread across two immaculately designed 30-story towers - The South & North Towers. The hotel comprises of 234 guest rooms, including 31 Executive Suites, a Presidential Suite and 13,000 sq. ft. of Banquet Spaces. An exciting addition to Bengaluru’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including the finest Asian Brasserie restaurant serving Chinese, Japanese and Thai cuisines; a specialty Bar with a bespoke concept serving artfully crafted Cocktails, an All Day Dining restaurant with a global street kitchen concept, a Lobby Lounge designed for social and business meetings and a Pool Bar offering innovative mocktails, cocktails and light meals. With a spacious Ballroom, Meeting Rooms and Outdoor Lawns spread over 13,000 square feet; the hotel will be the perfect destination for memorable celebrations and events. The Hotel will also offer a state of the art Business center for business travelers, a haven of rejuvenation at the Spa, wellness-focused fitness Centre and a swimming pool offering respite from the city’s hustle and bustle. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 106 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Positions The Four Seasons Hotel Bengaluru is looking for a Director of Finance. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Planning Committee, the Director of Finance works across disciplines to deliver an exceptional experience. Responsible for safeguarding the hotel assets and financial resources to ensure that all are utilized to maximize hotel profitability. Provide timely and accurate financial information and counsel to hotel senior management and ensure that the hotel operates within all related local and corporate policies and procedures and under the terms of the Management Agreement.* Maintain close relations with hotel’s/resort’s ownership and internal/external auditors and ensure effective action necessary on all agreed upon recommendations. Assist General Manager in establishing policies, rules, internal controls and safeguards Monitor, control and record all sales, purchases, salaries and expenses of the hotel.Closely monitor and effectively manage labor costs; plan vacations effectively and ensure proper service levels are provided with the labor standards, while minimizing OT. Comply with applicable Employment Laws.Prepare forecasts and budgets as required locally, by corporate office or Management Agreement. Continuously strive for improvement of processes and efficiency. Always search out and drive new business opportunities that benefit the hotel. Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bengaluru provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About The Role The Four Seasons Private Residences Bengaluru is looking for a Community & Lifestyle Concierge Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Residential Concierge will have the opportunity to shape the resident experience by providing exceptional knowledge and service. This position reports to the Residences Manager. What You Will Do Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible Resolves resident complaints & assists residents in all inquiries in connection with residence/hotel services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner Assists retrieval of resident’s vehicles if requested. Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Updates homeowner profiles with any relevant information Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing Works harmoniously and professionally with co-workers and Managers What You Bring Minimum of 1-2 years experience in a similar role within 5 Star Luxury Hotels is considered an asset Candidates with a passion for excellence, expertise in Residential Concierge and proven leadership experience Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task. Previous pre-opening experience is a plus Bachelor’s Degree in Hospitality Management or Equivalent is considered an asset Strong communication and customer service skills What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Employee Meals Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function To work with the PR Manager on generating awareness of the resort through all media outlets; including a strong focus on local awareness; and manage of all marketing and advertising initiatives as well as the development and execution of the annual public relations plan. Focus on the resort website, and the development of a resort e-Newsletter and all electronic marketing tools. Role And Responsibilities Create innovative publicity programs that will increase awareness and positive perception of the resort, its spa, culinary programs, services, and personnel. Programs should address specific needs as outlined in the marketing plan and capitalize on unexpected opportunities as they arise. Maximize opportunities for publicity in all media through careful research and targeted editorial pitch plan, focused on key feeder markets for both the group and leisure segments. Maintain professional relationships with media to support achieving the goals outlined in the PR plan, including the distribution of targeted media releases, media kits, pitches, and other PR related material. Development and execution of an annual PR plan as an integral part of resort marketing plan, based on guidelines given in the annual plan instructions, including a PR roadmap, segment strategies, and key PR initiatives. Utilize all available electronic marketing tools to increase exposure to all available outlets, including the development of an eNewsletter; oversight of E-Mail broadcasts; Customized Mini-Sites; and all related electronic opportunities. Maintain current image library and video footage to maximize media coverage. Update and maintain property website within the corporate standards, and maintain current image library and video footage to maximize media coverage. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. Ensure that all hotel promotions, advertising, direct mail pieces, and collateral are in keeping with Four Seasons image and reflect the highest level of professionalism in content and presentation. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Handle very closely with Director PR all the digital social media handles. Generate score card reports and monthly PR reports Manage all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Manage the development of all direct sales presentation material for both travel industry and group sales. Proof read all marketing material, including: collateral, direct mail, advertising, printed promotional pieces, guest correspondence, etc. Perform other tasks or projects as assigned by the director of marketing. Education: College education required Experience: One to Three years’ experience in a public relations capacity with Four Seasons or another related organization. Skills and Abilities: Strong writing and oral presentation skills Advanced media relations experience Detailed knowledge on digital e-marketing Thorough knowledge of social media handle Generate reports for monthly score card Knowledge of production methods in graphic arts and collateral Requires knowledge of and ability to operate computer equipment Basic knowledge of journalism practices and broadcast production methods Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Purpose Manages and supervises the Security Department Special Requirements Has 4 to 5 years of relevant experience in hotel security Possesses excellent English, math and psychometric abilities and speaks Hindi proficiently Experienced in fire fighting, crowd control and first aid trained. CPR certification preferable Military or Police background is preferred Knowledgeable of statutory building local laws and regulations Major Responsibilities General Builds a motivated and skilled team , leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals Prepares annual plans and forecasts, consistently monitors and manages budgetary goals Departmental Manages and supervises the day to day outsourced security force of the hotel to ensure the safety and security of all guests, personnel and property Responsible for writing and implementing the Hotel's crisis manual, including Fire & Safety Evacuation plan Ensure the hotel security is up to international standards keeping in mind current threat levels in the region Write and implement policy and procedures to safeguard acts committed against guests, employees and hotel property Ensure proper documentation and recording of all incidents occurring in connection with guests, employees, thefts, bomb threats, civil disturbance, power and elevator failures Ensure the hotel complies with all statutory building local laws and regulations, including elevator operations Conduct monthly fire alarm testing to ensure all systems are operational and in good working conditions Conduct quarterly staff evacuation drills Specific Responsibilities And Tasks General Maintains an organized administration of departmental and personnel records, including rostering and leave planning Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited Provides regular and fair performance feedback to employees, formally and informally as appropriate Is seen as a hands-on leader, assists employees in crunch times; Walks the talk Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply Promotes and ensures a safe working environment Performs any additional duties as assigned Departmental Ensure Staff are trained in Fire and Safety handling procedures, including AED equipment Control the staff entrance and conduct regular on-the spot baggage checks of staff and contractors exiting the building Lost and Found Items are recorded and kept safely. Returned to the appropriate guest or employee on a timely fashion Maintain a master log for all master keys for the hotel, with proper inventory procedures in place Investigate acts of crime committed against the hotel, guests and employees Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements Assist hotel management staff in handling of unusual guest or employee problems, disorderly conduct, thefts, suicides, robberies, terrorist activities, power or elevator failures, medical assistance Schedule staff transportation in a efficient manner so late night shift and overnight shift staff return home safely, quickly and smoothly without any major inconvenience caused Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies Make senior management immediately aware of any incident responding to the hotel Perform any additional tasks requested by the management of the hotel Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Role And Responsibilities Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Block rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Consistently driving the team to achieve high guest experience scores in social media platform such as Medallia, Trip Advisor etc. Is completely aware of the hotels upsell program and constantly drives towards achieving the companies upsell goal. Actively handles profile management and guides staff accordingly. Actively monitors chat response and mobile application to ensure timely response. Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed. Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc. and escort them to or from their rooms respectively Coordinating with respective supporting departments especially Housekeeping to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments. Resolves customer complaints from all areas of the hotel Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc Adheres to the hotel's code of conduct and grooming & hygiene standards Actively conducts briefings and meetings. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries andspecial requests. Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Is proactive and creative in identifying and developingintegrated PR and Social Media programs which capitalize on unique and newsworthy stories as well as leveraging unexpected opportunities as they arise. Engages in media relationsby actively managing professional relationships with local and regional media and influencers that will benefit the hotel and company as a whole. Includes hosting media visits, pitching targeted story ideas, organizing fam trips and photo shoots, entertaining key media and influencer contacts, responding in a timely way to media enquiries, and supporting social PR. Oversees the hotel’s digital content strategy and manages all property social media channels, creating relevant and engaging content and increasing follower engagement. Ensures the hotel’s web and App presence is aligned with the Hotel’s positioning and business objectives and where possible links to other FS content channels. Plays a key role in reputation management; acts as a strategic communications advisor to management by keeping track of public attitudes, flagging possible consequences of decisions, developing key messages and managing issues and crisis communications. The role can also be involved in the management or oversight of online reviews responses. Understands Hotel’s marketplace; well-informed of market trends, including evaluating the competition’s marketing communications activity and implements change as dictated by market requirements. Monitors own media coverage and competitor coverage as well as online reviews for deeper market insight. Works closely with the F&B and Spa teams to develop promotional and marketing activities and calendars to feed relevant owned channels so as to stimulate revenue opportunities. Able to forge alliances and maintain positive cooperative working relationship with other departments. Able to manage relationships with public relations agencies, keeping them informed of relevant news and updates to maximize opportunities for exposure. Uses a strategic approach in overseeing the Hotel’s community relations, CSR initiatives, internal communications and other activities specific to the Hotel and its VIP guests. Assists Director of Marketing with SEO, digital marketing, PPC and e-commerce (as needed) to ensure messaging and creative is aligned across all activities Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. The Accounting Manager plays a key leadership role in overseeing all hotel financial operations. Ensures accuracy, timeliness, and compliance across general ledger, payroll, and audit functions. Acts as a key delegate to the Assistant Financial Controller and may step into that role when needed.The role demands strong oversight of financial reporting, internal controls, and statutory compliance. This position is responsible for safeguarding financial assets and optimizing accounting systems Show more Show less