Hostess

Role & responsibilities

• Welcome guests warmly and ensure a positive first impression of the restaurant.
  
• Manage guest reservations, seating arrangements, and table allocations.
  
• Coordinate with service staff to ensure smooth guest flow and timely service.
  
• Escort guests to their tables and present menus professionally.
  
• Handle guest enquiries, special requests, and waiting lists politely.
  
• Maintain cleanliness and organization of the reception and waiting area.
  
• Communicate effectively with kitchen and service teams regarding guest preferences.
  
• Manage peak-hour crowd flow while maintaining service standards.
  
• Support the restaurant team during busy service periods.
  
• Thank guests upon departure and encourage repeat visits.
  

Preferred candidate profile

• Graduate / Diploma in Hotel Management or relevant field preferred.
  

• 13 years of experience

  as Hostess / Guest Relations in hospitality.
• Pleasant personality with excellent communication and interpersonal skills.
  
• Well-groomed, confident, and guest-focused attitude.
  
• Ability to handle pressure during busy service hours.
  
• Good knowledge of basic computer systems and reservation software.
  
• Willingness to work in shifts, weekends, and holidays.