Job Description – Guest Relations Executive (GRE) / Hostess Position: GRE / Hostess Department: Front Office Location: Ahmedabad Reports To: Restaurant Manager Job Summary: The Guest Relations Executive (GRE) is responsible for ensuring a warm and welcoming experience for guests. This role involves handling guest inquiries, managing reservations, and addressing any concerns to enhance overall customer satisfaction. Key Responsibilities: Guest Interaction & Service: Greet guests warmly upon arrival and assist with seating arrangements. Handle reservations and manage table allocations efficiently. Address guest inquiries, special requests, and complaints in a professional manner. Ensure a high level of guest satisfaction by providing personalized service. Coordination & Communication: Keep track of guests and special occasions to enhance their experience. Collect guest feedback and report concerns to the management for improvement. Administrative Tasks: Maintain guest records, reservation logs, and feedback reports. Assist in promotional activities and loyalty programs. Ensure the reception area is presentable and always organized. Skills & Qualifications: Education: Bachelor's degree or diploma in Hospitality Management is preferred. Excellent communication and interpersonal skills.
Job Description We are hiring for the position of Assistant Restaurant Manager at Burma Burma Restaurant. Key Responsibilities: Oversee daily restaurant operations Manage staff scheduling and supervision Ensure excellent guest service and experience Maintain hygiene, safety, and quality standards Handle customer queries and resolve issues Support the Restaurant Manager in overall store management Monitor inventory and assist in ordering supplies Achieve sales targets and maintain operational efficiency Requirements: Minimum 1–3 years of experience in restaurant operations Strong communication and leadership skills Ability to handle high-pressure environments Customer-focused with a positive attitude Interested candidates can share their CV at: 📧 hr.delhi2@burmaburma.in 📞 Contact Person: 9920249480 (Shivani) WALKIN interview - 19th -20th Nov
JD For Office Admin We are seeking an organized and proactive Administrative & Operations Coordinator to join our team. The successful candidate will play a key role in supporting the smooth functioning of various administrative operations, including travel desk management, staff accommodation, medicals, pantry management, vendor payments, employee engagement, and HR operations. This role requires excellent attention to detail, multitasking abilities, and strong communication skills. Key Responsibilities: Travel Desk Management Staff Accommodation Management Yearly Medicals ID Card Management Pantry Management Office Boy Roster Management Vendor Payments HR Asset Management Assisting HR Operations Team Employee Engagement Bill Payments Assisting with Banking-Related Work
Restaurant Captain – Job Description (Short) Supervise daily restaurant operations Manage service staff and assign tables Ensure smooth guest service and satisfaction Handle guest queries and resolve issues Coordinate with kitchen and service teams Maintain hygiene and service standards Support billing and order management
Core Responsibilities. Responsible for all mis-en-place and mis-en-scene. Performs all necessary tasks to serve Food & Beverage according to the services standards and operating manuals of the Restaurant Greets and seats guests and ensures their comfort at the table. Attends to serve the guest promptly. Ensures minimum breakage, spoilage and wastage. Responsible for creating and collecting accurate bills and amounts for all services done. Any other duty assigned by the management and or manager from time to time. Maintains excellent relations and professionalism among colleagues. Shows Interest in and an understanding of process of other departments. Builds good working relationship with all kitchen and stewarding staff. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Core Responsibilities. Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guest with table reservation. Assist guest while seating. Ensure guest is serviced within specified time. Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding menu and assist with menu selections. Always applies service techniques correctly at all times and serving Food Beverage items with enthusiasm. Serve food courses and beverages to guests. Set tables according to type of event and service standards. Communicate with the kitchen regarding any menu questions, the length of wait and product availability. Check with guests to ensure satisfaction with each food course and beverages. Responsible for clearing, collecting, and returning food and beverage items to proper area. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Ensures that hotel brand standards and SOPs are consistently implemented. Work with fellow staffs and manager to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each individual shift. Complete closing duties, including restocking items, turning off lights, etc. Conducts monthly inventory checks on all operating equipment and supplies. Take an active role in coaching and developing junior staff. Any other duties related to food and beverage service assigned by the manager.
Position: Steward Department: Food & Beverage / Hospitality Location: aerocity, vasant kunj , saket , cyberhub , sector 65 gurgaon Responsibilities: Maintain cleanliness and hygiene of the kitchen, utensils, equipment, and work areas. Wash dishes, cutlery, pots, pans, and cooking tools promptly and properly. Assist chefs and kitchen staff with basic food preparation when required. Ensure proper storage of kitchen supplies and equipment. Follow safety, hygiene, and sanitation standards as per company policies. Dispose of waste and maintain cleanliness in garbage areas. Refill water, condiments, and service items as needed. Support restaurant operations during busy hours. Report any maintenance issues to the supervisor or manager.
Assist with day-to-day bookkeeping and financial data entry into our accounting software. Support the Accounts Payable and Accounts Receivable functions, including preparing invoices and processing payments. Help prepare and maintain bank and general ledger account reconciliations, investigating and resolving any discrepancies. Assist in the preparation of financial reports, such as balance sheets and income statements, for management review. Support the finance team during the month-end and year-end closing processes. Aid in the preparation of supporting schedules for internal and external audits. Perform administrative tasks, including filing, scanning, and organizing financial documents. Assist with other ad-hoc finance projects and duties as assigned.
ResponsibilitiesSupervise and coordinate the activities of the dining room staff. Ensure excellent customer service and address any guest concerns or complaints. Manage reservations and seating arrangements. Train and mentor new staff members. Assist with food and beverage service as needed. Maintain cleanliness and organization of the dining area. Collaborate with the kitchen staff to ensure timely and accurate service. Monitor inventory levels and assist with ordering supplies
Burmese Fine-Dine Restaurant Manager – Job Description (Short) Oversee daily restaurant operations and ensure premium guest experience. Maintain authentic Burmese service standards and ambiance. Manage staff scheduling, training, and performance. Handle guest concerns, reservations, and special service requests. Monitor inventory, ordering, and cost control. Ensure hygiene, safety, and quality standards are followed. Coordinate with kitchen team for smooth service flow.
ResponsibilitiesSupervise and coordinate the activities of the dining room staff. Ensure excellent customer service and address any guest concerns or complaints. Manage reservations and seating arrangements. Train and mentor new staff members. Assist with food and beverage service as needed. Maintain cleanliness and organization of the dining area. Collaborate with the kitchen staff to ensure timely and accurate service. Monitor inventory levels and assist with ordering supplies
Job description Core Responsibilities. Responsible for all mis-en-place and mis-en-scene. Performs all necessary tasks to serve Food & Beverage according to the services standards and operating manuals of the Restaurant Greets and seats guests and ensures their comfort at the table. Attends to serve the guest promptly. Ensures minimum breakage, spoilage and wastage. Responsible for creating and collecting accurate bills and amounts for all services done. Any other duty assigned by the management and or manager from time to time. Maintains excellent relations and professionalism among colleagues. Shows Interest in and an understanding of process of other departments. Builds good working relationship with all kitchen and stewarding staff. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Always greet and welcome guests promptly in a warm and friendly manner.Always thank and give fond farewell to guests conveying anticipation for their next visit.Assist guests with table reservations.Assist guests while seating.Ensure guests are serviced within the specified time.Has a good knowledge of menu and presentation standards.Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.Able to answer any questions regarding the menu and assist with menu selections.Able to anticipate any unexpected guest need and react promptly and tactfully.Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.Serve food courses and beverages to guests.Set tables according to the type of event and service standards.Record transactions/orders in Point of Sales systems at the time of order.Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.Check with guests to ensure satisfaction with each food course and beverage.Responsible for clearing, collecting, and returning food and beverage items to the proper area.Maintain cleanliness of work areas, china, glass, etc. throughout the shift.Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.Present accurate final bill to guests and process payment.Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.Ensures that hotel brand standards and SOPs are consistently implemented.Work with fellow staff and managers to ensure that the restaurant achieves its full potential.Completes the daily responsibilities that are set for each shift.Complete closing duties, including restocking items, turning off lights, etc.Conducts monthly inventory checks on all operating equipment and supplies. Take an active role in coaching and developing junior staff.Any other duties related to food and beverage service assigned by the manager.Position Title: Restaurant Captain / Restaurant SupervisorReports To: Restaurant Manager / Asst F&B ManagerPrerequisites:Good command of both spoken and written English.Should have a pleasing personality.Excellent guest service skills.Good knowledge of food and beverage service.Education:Diploma or degree in Hotel Management or related field. Familiar with Point-of-sale systems, MS Office, Property management systems, etc.Experience:2 – 3 years of work experience in Food & Beverage gained from a 5-star international property, along with 1-year experience in a Captain position or a similar role an advantage.Interview Questions For a Restaurant Captain Position:When conducting an interview for a Restaurant Captain position, it’s important to assess candidates for their leadership skills, customer service abilities, and experience in managing restaurant operations. Here are some interview questions you might consider:Leadership and Management Skills:Can you describe your experience in a leadership role within the restaurant industry, particularly as a Restaurant Captain?Look for candidates with a strong background in restaurant management and leadership.How do you motivate and lead your restaurant staff to provide exceptional customer service and meet performance targets?Assess their leadership style and ability to inspire and guide a team.Describe a challenging situation you faced as a restaurant captain and how you resolved it.Evaluate their problem-solving and decision-making abilities under pressure.Customer Service and Guest Experience:How do you ensure a positive dining experience for guests, and how do you handle customer complaints or concerns?Assess their commitment to customer satisfaction and problem-solving skills.Can you provide an example of a time when you went above and beyond to exceed a guest’s expectations in the restaurant?Evaluate their dedication to delivering exceptional service.Operational Excellence:What strategies do you implement to control costs, manage inventory, and optimize the overall financial performance of the restaurant?Assess their financial management and budgeting skills.How do you ensure efficient workflow and coordination between the kitchen and the front-of-house staff to provide a seamless dining experience?Evaluate their operational and coordination skills.Team Collaboration:How do you foster teamwork and collaboration among restaurant staff members, including chefs, servers, and support staff?Assess their ability to work collaboratively and create a positive work environment.Salary Information For Restaurant Captain Position:Salaries for Restaurant Captains can vary based on factors such as location, type of restaurant, and level of experience. As of January 2024, the average annual salary for Restaurant Captains in the United States ranged from $40,000 to $60,000.However, salaries can vary, and it’s advisable to check the latest salary data from reliable sources for the most current information. Keep in mind that specific industries or regions may have different salary ranges, so research is based on the relevant context.Enjoying our content? Support us on Patreon!Spread the loveCategoriesFood & Beverage Service Job DescriptionTagsBeverage Service, Coffee Shops, F&B Job Description, Food Service, Guest Services, Hotel Staff Job Description, Restaurant, SupervisorBreakfast Attendant – Restaurant / Coffee Shop Duties And ResponsibilityFood And Beverage Department Organization Chart Hotel SOP Download“Comprehensive SOPs for all departments – Front Office, Housekeeping, F&B, Finance, Engineering & more.” Download Now & Streamline Your OperationsDownload SOPBack Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training Login with Patreon Hotel SOP Download“Comprehensive SOPs for all departments – Front Office, Housekeeping, F&B, Finance, Engineering & more.” Download Now & Streamline Your Operations Download SOP Support Our WorkSince 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. 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Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guests with table reservations. Assist guests while seating. Ensure guests are serviced within the specified time. Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding the menu and assist with menu selections. Able to anticipate any unexpected guest need and react promptly and tactfully. Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm. Serve food courses and beverages to guests. Set tables according to the type of event and service standards. Record transactions/orders in Point of Sales systems at the time of order. Communicate with the kitchen regarding any menu questions, the length of wait, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check with guests to ensure satisfaction with each food course and beverage. Responsible for clearing, collecting, and returning food and beverage items to the proper area. Maintain cleanliness of work areas, china, glass, etc. throughout the shift. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. Present accurate final bill to guests and process payment. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Ensures that hotel brand standards and SOPs are consistently implemented. Work with fellow staff and managers to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each shift. Complete closing duties, including restocking items, turning off lights, etc. Conducts monthly inventory checks on all operating equipment and supplies. Take an active role in coaching and developing junior staff. Any other duties related to food and beverage service assigned by the manager.
The Front Office Executive will be the first point of contact for visitors and clients at our Corporate Office. This role requires a professional with excellent communication skills, a warm personality, and a customer-centric approach to ensure exceptional guest experiences. Key Responsibilities: · Welcome and greet visitors, clients, and guests in a professional and friendly manner. · Manage front-desk operations, including handling calls, emails, and visitor appointments. · Ensure a comfortable and engaging experience for guests while they wait. · Coordinate with internal departments to facilitate meetings and visitor requirements. · Maintain the reception area’s ambiance, ensuring it is neat, organized, and aligned with the company’s brand image. · Handle guest inquiries, feedback, and requests efficiently. · Assist in scheduling appointments, meetings, and conference room bookings. · Maintain a log of visitor records and handle administrative support for the office. · Support event coordination and hospitality arrangements for corporate guests.
Performs all necessary tasks to serve Food & Beverage according to the services standards and operating manuals of the Restaurant Greets and seats guests and ensures their comfort at the table. Attends to serve the guest promptly. Ensures minimum breakage, spoilage and wastage. Responsible for creating and collecting accurate bills and amounts for all services done. Any other duty assigned by the management and or manager from time to time. Maintains excellent relations and professionalism among colleagues. Shows Interest in and an understanding of process of other departments. Builds good working relationship with all kitchen and stewarding staff. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
This is a junior waiter job in a premium restaurant at Park Street, Kolkata. In-hand salary will be approximately Rs 13000-14000 (including tips/service charge). Freshers with zero experience are welcome. Duty timing- 11:30am to 11:45pm (1 hr break in evening) Lunch + Dinner will be provided NO ACCOMMODATION / TRAVEL FACILITY
A Restaurant Captain leads dining room staff, ensuring exceptional guest experiences by managing service flow, training servers, handling reservations/complaints, coordinating with the kitchen, and maintaining cleanliness, blending strong leadership with detailed operational oversight for smooth F&B service. Key skills include communication, problem-solving, inventory management, and staff supervision to uphold service standards.
We are seeking a friendly, professional, and efficient Steward/Waiter/Waitress to join our team and provide exceptional dining experiences for our guests. You will be the face of our establishment, responsible for ensuring customer satisfaction through prompt service and a welcoming attitude.