Posted:4 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Guest Relation Executive

  • Review arrival lists to welcome guests
  • Attend to special guests  and answer their inquiries.
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, areas, and venues and promote services
  • Anticipate guest needs and build rapport with customers.
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to the Guest Relations Manager when needed.
  • Record information in the logbook daily.
  • Ensure compliance with health and quality standards.

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