Guest Relations Executive

2 - 5 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking to onboard a skilled Guest Relations Executive with 2-5 years of experience in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.


Roles and Responsibility
  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless execution of events and services.
  • Provide exceptional customer service by responding promptly to guest requests and concerns.
  • Maintain accurate records of guest interactions and feedback.
  • Identify opportunities to upsell and cross-sell products or services to increase revenue.

Job Requirements
  • Proven experience in guest relations or a related field within the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong attention to detail and ability to maintain accuracy in work.
  • Familiarity with hotel management systems and software applications.
  • Ability to adapt to changing situations and priorities.

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