Guest Relations Executive

2 - 5 years

1 - 4 Lacs

bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

front desk customer service guest relations hospitality hotel management guest service guest satisfaction front office management front office operations receptionist activities guest handling upsell housekeeping telephone handling front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking to onboard a skilled Guest Relations Executive with 2-5 years of experience in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.


Roles and Responsibility
  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless execution of events and services.
  • Provide exceptional customer service by responding promptly to guest requests and concerns.
  • Maintain accurate records of guest interactions and feedback.
  • Identify opportunities to upsell and cross-sell products or services to increase revenue.

Job Requirements
  • Proven experience in guest relations or a related field within the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong attention to detail and ability to maintain accuracy in work.
  • Familiarity with hotel management systems and software applications.
  • Ability to adapt to changing situations and priorities.

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