GM - IT Infra & Networking & Comm. - Cloud Computing Azure & AWS must

KRA General Manager - IT Infra, Network & Communications

• Manage In-house, Co-Located and outsourced Data Centres.

• Infrastructure Capacity Planning.

• Liaison with Hardware, Network, Communication and related Service Providers. Manage Service Level Agreements and Matrices

• Ensure seamless end-user device Management.

• Manage Infra Security Protocols: TCP/IP, Routing, VRF, Static, BGP, Access Lists, VLAN, WLAN, WAN, Large MPLS. Firewall, Access Control, VPN, IDS/IPS, DLP, Firewall and AV, IPS/IDS

• Manage Virtualization VMware and Cloud Platforms.

• Experienced in setting up of BIG server architecture setup for SAP/Dynamics etc.

• Designing, building and running Disaster Recovery Solutions, replication, automated, backup and recovery.

• Prepare and analyse relevant documentation such as RCA for Incident management

• Infrastructure and Communication Related Risk identification / assessment / response activities

• Proactive monitoring of links at stores.

• Network monitoring over MPLS network connectivity on NMS Tool.

• L2/L3 support for managed MPLS network of RSC/stores.

• Install, configure and manage all network infrastructures (switches, routers, firewalls, wireless controllers and AP's, SSL VPN, WAN compression, etc.)

• Maintain and ensure the reliability and performance of all LAN, WAN, and VPN components and technologies.

• Handling store network issues like connectivity issues and routing issues etc.

• Coordinating with vendor like Airtel, Tata communications, DataCraft, Velocis, Wipro, NSN, Ericsson, Cisco, Juniper, Huawei, etc.

• Coordinating with other fault management team and other team with ISP’s for the resolution of MPLS/ILL/PRI/NLD/Local Loop/Clear Channel/BRI/Centrex.

• Manage and maintain UTM/firewalls (e.g. SonicWALL-NXG) and switches (e.g. Cisco 3650, 45xx) and SSL VPN solutions (e.g. SonicWALL, Cisco, Juniper).

• Follow up of issues with proper escalation management for network Incidents to Compliance to defined SLA.

• Design and implement short- and long-term strategic plans to make certain IT Infrastructure capacity meets existing and future requirements

• Develop, implement, and maintain policies, procedures for Server / Storage / Security resource administration and appropriate use

• Practice IT asset management, including maintenance of Server / Storage / Security component inventory, life cycle management and related documentation

• IT Compliance and review.

• Handling Trouble Ticket Management - Opening, Resolving and Closing or service requests with proper RFO for third party vendors.

• Infrastructure Related Budgeting and Controls. Optimizing Infrastructure/network Costs.

• Respond, troubleshoot, identify root cause and remediate issues in a complete, documented and timely manner.

• Provide on-call support for network systems as required.

• Ensure that appropriate monitoring, alerting and logging mechanisms are in place and functioning optimally all the time.

Certification:

Microsoft Professional Certified

Microsoft Certified Technology Specialist

CCNA/MCP Certified

Microsoft Azure/AWS Certified

Contact Details:

Aasma Shaikh

shaikhaasmaoasis@gmail.com