8 Sapphire Jobs

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/service requests as per standard SLAs/Turnaround Times. Perform additional support tasks as assigned by the Team Lead. Strong interpersonal ability to interact with teams across various sites/branches and within the organization. Would be the Primary escalation point for all blockages in the pipelines. Diagnose issues effectively and efficiently, completing all troubleshooting steps and escalation forms, as necessary. Must be able to prioritize or de-prioritize the customer incidents or requests considering business impact and urgency. Responsible for maintaining SOPs Continuously improves customer service, productivity, and process improvement. Confers with the Team Lead/Manager daily to clarify priorities, processes, and assignments and to discuss any issues therein. Willing to work in rotation during holidays/weekends. (Regular working hours are daytime business hours). Responsible for handling calls and emails for issues reported by the internal team and getting the same addressed as per SLA. Responsible for the Onboarding and Off-boarding process of Aakash employees in collaboration with the HR team. Maintaining the sanctity of the credentials for all Products as per security norms. Responsible for setup requirements across Products. Maintain exchange of regular communication with cross-functional teams. Qualification/ Experience 0-1 years of experience in an L1/L2 technical support assignment independently communicating with clients. Working knowledge of SQL queries, PS Queries and Java scripts is preferred. Familiar with any one ticketing tools like- Sapphire, JIRA. Knowledge of Excel. MCA is preferred. Skills Should have a fair knowledge of the Application Support Process and software development lifecycle (SDLC). Strong oral and written communication skills. Comfortable working on SQL queries.

Were Hiring – Guest Delight Manager (Restaurant Manager) Position: Guest Delight Manager Location: Thrissur & Ernakulam, Kerala Language Requirements: Malayalam, English, and Hindi Salary Range: 3.46 to 4.68 LPA (23,000 – 33,000 in-hand per month) Key Responsibilities Manage daily store operations efficiently. Lead and motivate the team to deliver an excellent guest experience. Ensure adherence to food quality, hygiene, and safety standards. Control inventory, reduce wastage, and manage costs. Drive sales performance and maintain store profitability. Candidate Requirements Minimum 2 years’ experience as a Store Incharge in the QSR/F&B industry. Should currently be working as an Assistant Store Manager or equivalent. Preference for candidates in promotion or IDP pool . Strong leadership, problem-solving, and team-handling skills. Opportunity to grow in a leading QSR brand! Apply now and be a part of a high-performance team

As the Head of marketing for Retail, Travel & Transport, Hospitality, and Services sector, you will be responsible for accelerating revenue growth, enhancing the brand reputation of these industries, and strengthening client relationships across the Americas. This will be achieved by driving strategic business priorities across the sector, expanding existing client portfolios, sourcing and shaping large transformation deals, differentiating with fields of play, and leveraging key strategic partnerships, whilst focusing on client centricity. Building geo-centric marketing plans, devising account-based and performance marketing campaigns to scale strategic clients, designing opportunity-centric activities to generate and win large transformation deals, and creating joint marketing programs to leverage hyperscalers and partners are some of the key activities that will contribute to the larger teams success. You will work closely with senior business leaders, account executives, and sales leaders and a dream team of marketing experts to drive thought leadership, win deals, improve pipeline, sales, and revenue outcomes through digital-first marketing programs and tactics tailored to buyers needs Key Activities: Account-based marketing & influence on pipeline growth -Strengthen buyer relationships, improve client retention, and grow share of wallet by developing and executing targeted, digital-first, account-based marketing campaign. Building a Strong Industry Brand - Build a relevant and impactful brand using levers of thought leadership, enhancing market presence of Wipro executives, through analyst relationship, content and solution marketing, media, thought leadership, speaker opportunities Large deal pursuits - Improve win rates and grow revenue by developing and executing targeted, digital-first deal pursuit campaigns that elevate and differentiate Wipros solutions. Demand Generation - Improve mindshare, deal origination, and client acquisition by developing and executing targeted digital-first always-on campaigns that bring the best of Wipros thought leadership, case studies, analyst accolades, and more to market through virtual and in-person engagement designed to help buyers solve issues and seize opportunities and focus on differentiating with industry relevant fields of play. Partner Marketing - Work withpartner ecosystem to create programs & campaigns Responsibilities: Collaborate with Sector Head and business teams to develop strategic marketing plans. Manage and mentor a team directly reporting into you Execute demand generation and account-based marketing covering existing and new accounts. Team with deal pursuit teams to devise win strategies using differentiated solutions. Partner with specialists and agencies to develop engaging in-person and virtual events. Interact and build a peer network within and outside the organization. Maintain project plans, track execution across teams, report status, and manage budget. Experience Of the 12+ years, 5+ of demand gen campaign experience and/or marketing program management experience. Experience building integrated marketing campaigns for an IT Services/B2B technology company & with digital strategy Experience managing and executing marketing for large deal and proactive pursuits. Candidate must have inclinationfor creative messaging as it relates to promotional content Must have experience handling large events and budgets Extensive hands-on experience with marketing automation and program collaboration tools: SFDC, Marketo, Demandbase, ABM Programs (ITSMA etc.), Windows Suite, Adobe, etc. Handle both in-person and virtual events. Experience in managing end-to-end large events like NRF, CES, SAP Sapphire, Dreamforce would be critical.

Key Responsibilities Operations Management Oversee the daily operations of the restaurant, ensuring smooth workflow and compliance with company standards. Monitor inventory, order supplies, and manage budgets effectively. Ensure adherence to food safety and health regulations. Team Leadership Recruit, train, and supervise staff, fostering a positive work environment. Schedule shifts, delegate tasks, and manage team performance. Provide coaching and feedback to enhance team productivity and service quality. Customer Service Excellence Maintain high standards of customer service to ensure guest satisfaction. Address and resolve customer complaints promptly and professionally. Collect and analyze customer feedback to improve service quality. Financial Performance Manage restaurant budgets, including sales targets, labor costs, and operational expenses. Analyze financial data to identify areas for improvement and implement cost-saving measures. Develop and execute strategies to increase revenue and profitability. Marketing and Promotions Coordinate marketing activities, including promotions, events, and social media campaigns.

KRA General Manager - IT Infra, Network & Communications Manage In-house, Co-Located and outsourced Data Centres. Infrastructure Capacity Planning. Liaison with Hardware, Network, Communication and related Service Providers. Manage Service Level Agreements and Matrices Ensure seamless end-user device Management. Manage Infra Security Protocols: TCP/IP, Routing, VRF, Static, BGP, Access Lists, VLAN, WLAN, WAN, Large MPLS. Firewall, Access Control, VPN, IDS/IPS, DLP, Firewall and AV, IPS/IDS Manage Virtualization VMware and Cloud Platforms. Experienced in setting up of BIG server architecture setup for SAP/Dynamics etc. Designing, building and running Disaster Recovery Solutions, replication, automated, backup and recovery. Prepare and analyse relevant documentation such as RCA for Incident management Infrastructure and Communication Related Risk identification / assessment / response activities Proactive monitoring of links at stores. Network monitoring over MPLS network connectivity on NMS Tool. L2/L3 support for managed MPLS network of RSC/stores. Install, configure and manage all network infrastructures (switches, routers, firewalls, wireless controllers and AP's, SSL VPN, WAN compression, etc.) Maintain and ensure the reliability and performance of all LAN, WAN, and VPN components and technologies. Handling store network issues like connectivity issues and routing issues etc. Coordinating with vendor like Airtel, Tata communications, DataCraft, Velocis, Wipro, NSN, Ericsson, Cisco, Juniper, Huawei, etc. Coordinating with other fault management team and other team with ISP’s for the resolution of MPLS/ILL/PRI/NLD/Local Loop/Clear Channel/BRI/Centrex. Manage and maintain UTM/firewalls (e.g. SonicWALL-NXG) and switches (e.g. Cisco 3650, 45xx) and SSL VPN solutions (e.g. SonicWALL, Cisco, Juniper). Follow up of issues with proper escalation management for network Incidents to Compliance to defined SLA. Design and implement short- and long-term strategic plans to make certain IT Infrastructure capacity meets existing and future requirements Develop, implement, and maintain policies, procedures for Server / Storage / Security resource administration and appropriate use Practice IT asset management, including maintenance of Server / Storage / Security component inventory, life cycle management and related documentation IT Compliance and review. Handling Trouble Ticket Management - Opening, Resolving and Closing or service requests with proper RFO for third party vendors. Infrastructure Related Budgeting and Controls. Optimizing Infrastructure/network Costs. Respond, troubleshoot, identify root cause and remediate issues in a complete, documented and timely manner. Provide on-call support for network systems as required. Ensure that appropriate monitoring, alerting and logging mechanisms are in place and functioning optimally all the time. Certification: Microsoft Professional Certified Microsoft Certified Technology Specialist CCNA/MCP Certified Microsoft Azure/AWS Certified Contact Details: Aasma Shaikh shaikhaasmaoasis@gmail.com

We refer to an opening for the position of Senior Associate, Associate & Junior Associate in our company Theobroma Foods Pvt. Ltd. to be based at Surat , Gujarat. Company Profile: Theobroma means 'Food of the Gods' in Greek, befitting our exclusive and indulgent range of offerings that include brownies, cakes, desserts, chocolates, breads, and savories.From our humble beginnings in 2004, when the first Theobroma pastry store opened its doors at the iconic Cusrow Baug at Colaba Causeway (Mumbai), we've grown to become a Pan-India chain of patisseries with stores in over 20 cities. Our mission is to spread happiness by serving smiles on a plate, and this journey continues as we open Theobroma patisseries across the country. For More Information about the Company: LinkedIn - https://www.linkedin.com/company/theobroma-foods-private-limited/ Website - https://theobroma.in/ Facebook - https://www.facebook.com/theobromaindia/ Instagram - https://www.instagram.com/theobromapatisserie/?hl=en JOB DESCRIPTION: To attend the daily briefings before start of the shift To check the table set up as per the set standards at the beginning of the shift To greet the Guests in an approved standard and escort to the table To Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) To Inform Guests about the days special menus, discount schemes etc To offer menu recommendations upon request To Up-sell the decided menus as and when appropriate To take accurate food and drinks orders To communicate order details to the Kitchen Staff To serve food and drink orders to the Guests with smiling face To check dishes and kitchenware for cleanliness and presentation and report any problems To deliver checks and collect bill payments. To take dirty plates, glasses and silverware to kitchen for cleaning. To account for the cash collected from Guests accurately. Job Location: Adajan, Vesu, Katargam & Ghod Dod Road Note: Freshers can also apply. In that context, please let us know the following: 1. Your interest in working with Theobroma Foods Pvt. Ltd. (Y/N) 2. Present CTC In Lacs per annum (Fixed + Variable separately) 3. Expected CTC in Lacs per annum 4. Detailed CV in Word format (very important). 5. Last 3 months salary slip 6. Notice period. 7. Current Job Location 8. Willingness to be stationed at Surat, Gujarat? (Y/N) 9. If you have ever applied to/contacted by any consultant or by Theobroma Foods Pvt. Ltd. for any positions in their organization. (Y/N). If yes, give details. 10. Kindly inform us of any physical handicap or critical illness, if any, which may affect your work. 11. Please send details of any kind of bond you might have signed with your current organization (for training, non-compete, non-disclosure, etc) Kindly reply to all the questions put forth in the e-mail to take your candidature forward. Please treat this as urgent and reply under the same subject line. Kindly send your updated resume to sujal.patel@theobroma.in Alternatively, you can share it via WhatsApp/Call at 97121 48353. Regards Sujal Patel Manager HR +91- 97121 48353 THEOBROMA FOODS PVT. LTD. Block/Survey No 26,27,40 & 41, Sector -3, Akshar Industrial Park, Opp, Zydus Cadila Pharma, Village: Vasna Chacharavadi, Changodar, Tal: Sanad, Dist: Ahmedabad 382213, Gujarat, India.

We refer to an opening for the position of Outlet Manager/Assistant Outlet Manager (FOOD/QSR) in our company Theobroma Foods Pvt. Ltd. to be based at Patel Colony, Jamnagar, Gujarat. Company Profile: Theobroma means 'Food of the Gods' in Greek, befitting our exclusive and indulgent range of offerings that include brownies, cakes, desserts, chocolates, breads, and savories. From our humble beginnings in 2004, when the first Theobroma pastry store opened its doors at the iconic Cusrow Baug at Colaba Causeway (Mumbai), we've grown to become a Pan-India chain of patisseries with stores in over 35 cities. Our mission is to spread happiness by serving smiles on a plate, and this journey continues as we open Theobroma patisseries across the country. For More Information about the Company: LinkedIn - https://www.linkedin.com/company/theobroma-foods-private-limited/ Website - https://theobroma.in/ Facebook - https://www.facebook.com/theobromaindia/ Instagram - https://www.instagram.com/theobromapatisserie/?hl=en JOB DESCRIPTION: To develop a high performing outlet team Drive profitable sales growth for the assigned outlets by ensuring the following: Exceptional guest experience Accurate demand forecasting Dashboard management - Swiggy / Zomato / Online brand-store Attractive in-store product displays Local store marketing (LSM) activities Maintain standard reports and checklist Drive process rigour and operational efficiency Abide by financial audits with acceptable standard variance Ensure maintenance and upkeep of the outlets, with support from maintenance team Driving goodwill of brand image and recommend ways to improve it On the job training of associates Organize with duty rostering and supervise shifts Appraise staff performance and provide feedback to improve productivity To comply with FSSAI norms, all health and safety regulations| Technical skills General Management Basic computer skills Numerical skills Preference for candidates with understanding of food and work safety Soft skills Good communication skills in English and local language Team management Street Smart Analytical and problem-solving skills Crisis management Experience dealing with local authorities Handling guest grievances Personality, Values and Attitude Aligned with Theobroma values and ethical principles Warm personality Ownership Hands on People and guest focussed Target oriented Self-motivated Can manage stressful situations Reporting to: Area Manager & General Manager Job Location: Number 4, Sheri, Patel Colony, opp. indusland bank, near St Anns school, Patel Colony, Jamnagar, Gujarat 361001 In that context, please let us know the following: 1. Your interest in working with Theobroma Foods Pvt. Ltd. (Y/N) 2. Present CTC In Lacs per annum (Fixed + Variable separately) 3. Expected CTC in Lacs per annum 4. Detailed CV in Word format (very important). 5. Last 3 months salary slip 6. Notice period. 7. Current Job Location 8. Willingness to be stationed at Patel Colonu, Jamnagar, Gujarat? (Y/N) 9. If you have ever applied to/contacted by any consultant or by Theobroma Foods Pvt. Ltd. for any positions in their organization. (Y/N). If yes, give details. 10. Kindly inform us of any physical handicap or critical illness, if any, which may affect your work. 11. Please send details of any kind of bond you might have signed with your current organization (for training, non-compete, non-disclosure, etc) Kindly reply to all the questions put forth in the e-mail to take your candidature forward. Please treat this as urgent and reply under the same subject line. Kindly send your updated resume to sujal.patel@theobroma.in Alternatively, you can share it via WhatsApp at 97121 48353. Regards Sujal Patel Manager HR +91- 97121 48353 THEOBROMA FOODS PVT. LTD. Block/Survey No 26,27,40 & 41, Sector -3, Akshar Industrial Park, Opp, Zydus Cadila Pharma, Village: Vasna Chacharavadi, Changodar, Tal: Sanad, Dist: Ahmedabad 382213, Gujarat, India.

Role & responsibilities The Shift Manager at Subway assists in overseeing the daily operations of the restaurant to ensure efficient and high-quality service. This role involves supervising and supporting the restaurant team, maintaining cleanliness and hygiene standards, and contributing to the achievement of sales and customer service goals. Assists Profit and Loss management by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions. Restaurant Manager is the in charge of a designated restaurant. Responsible for controlling day-to-day operations by scheduling labor, ordering food supplies and developing the restaurant team. Operate within standard operating procedures (SOPs). Team Training Preferred candidate profile Customer Satisfaction with best best product - Inventory Control - Revenue Management - Team Building/Leadership - Conflict Resolution - Budgeting - Candidates must have working experience in Restaurant & Hotel. Proven work experience as a Manager. Maintaining the restaurant's revenue, profitability and quality goals. Strong leadership, motivational and people skills. Candidate from QSR & Fast Food Preferred Hotel Management Graduate Perks and benefits 2.75 Lakhs to 3.25 Lakhs Very attractive Incentive Policy Robust Career Growth Opportunity