0.0 - 2.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Responsibilities and Duties: 1. Understanding business and technology needs. 2. Helping people to use our products. Troubleshooting, investigating, and solving Customer Pain Points & Business Cases. 3. Building a community of support by sharing knowledge and helping team members around the world. Ability to analyze and understand a problem from the customers point of view. 4. Take the role of a consultant in evaluating a customer's requirement and map it to a product feature. 5. Coordinate developers to build and improve the Product based on the Customers business needs. Industry-level satisfaction rate in resolving all pre-sales and post-sales customer queries. Required Experience, Skills, and Qualifications: 1. Proven experience as an IT Analyst, Business Analyst, IT Consultant, or similar role. 2. Excellent communication skills. 3. Extremely good at providing a business solution with good analytical and problem-solving ability. Self-motivating and interested in having in-depth product knowledge. 4. Knowledge of WordPress/Woocommerce will be a value add

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Customer Happiness & Business Analyst Elula Tech Pvt Ltd.

1.0 - 5.0 years

0 Lacs

karnataka

On-site

The responsibilities and duties for this position include understanding business and technology needs, assisting individuals in using company products, troubleshooting, investigating, and resolving customer pain points and business cases. You will be tasked with building a supportive community by sharing knowledge and aiding team members globally. Your role will involve the ability to analyze problems from the customer's perspective, acting as a consultant to assess customer requirements and align them with product features. Furthermore, you will collaborate with developers to enhance the product based on customer business needs, maintaining a high level of satisfaction in addressing both pre-sales and post-sales customer queries. The ideal candidate should possess proven experience as an IT Analyst, Business Analyst, IT Consultant, or a similar role. Strong communication skills are essential, along with the ability to provide business solutions through effective analytical and problem-solving skills. A self-motivated individual with a keen interest in acquiring in-depth product knowledge would be well-suited for this position. The required experience for this role varies based on the specific position: - Customer Happiness & Business Analyst: 1 to 3 Years - Senior Customer Happiness & Business Analyst: 3 to 5 Years - Lead Happiness & Business Analyst: 5+ Years If you believe you have found a fitting opportunity and are enthusiastic about this role, please send your resume to careers@elula.tech.,

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GM - IT Infra & Networking & Comm. - Cloud Computing Azure & AWS must SG Oasis

8.0 - 10.0 years

32 - 35 Lacs

Navi Mumbai

Work from Office

KRA General Manager - IT Infra, Network & Communications Manage In-house, Co-Located and outsourced Data Centres. Infrastructure Capacity Planning. Liaison with Hardware, Network, Communication and related Service Providers. Manage Service Level Agreements and Matrices Ensure seamless end-user device Management. Manage Infra Security Protocols: TCP/IP, Routing, VRF, Static, BGP, Access Lists, VLAN, WLAN, WAN, Large MPLS. Firewall, Access Control, VPN, IDS/IPS, DLP, Firewall and AV, IPS/IDS Manage Virtualization VMware and Cloud Platforms. Experienced in setting up of BIG server architecture setup for SAP/Dynamics etc. Designing, building and running Disaster Recovery Solutions, replication, automated, backup and recovery. Prepare and analyse relevant documentation such as RCA for Incident management Infrastructure and Communication Related Risk identification / assessment / response activities Proactive monitoring of links at stores. Network monitoring over MPLS network connectivity on NMS Tool. L2/L3 support for managed MPLS network of RSC/stores. Install, configure and manage all network infrastructures (switches, routers, firewalls, wireless controllers and AP's, SSL VPN, WAN compression, etc.) Maintain and ensure the reliability and performance of all LAN, WAN, and VPN components and technologies. Handling store network issues like connectivity issues and routing issues etc. Coordinating with vendor like Airtel, Tata communications, DataCraft, Velocis, Wipro, NSN, Ericsson, Cisco, Juniper, Huawei, etc. Coordinating with other fault management team and other team with ISP’s for the resolution of MPLS/ILL/PRI/NLD/Local Loop/Clear Channel/BRI/Centrex. Manage and maintain UTM/firewalls (e.g. SonicWALL-NXG) and switches (e.g. Cisco 3650, 45xx) and SSL VPN solutions (e.g. SonicWALL, Cisco, Juniper). Follow up of issues with proper escalation management for network Incidents to Compliance to defined SLA. Design and implement short- and long-term strategic plans to make certain IT Infrastructure capacity meets existing and future requirements Develop, implement, and maintain policies, procedures for Server / Storage / Security resource administration and appropriate use Practice IT asset management, including maintenance of Server / Storage / Security component inventory, life cycle management and related documentation IT Compliance and review. Handling Trouble Ticket Management - Opening, Resolving and Closing or service requests with proper RFO for third party vendors. Infrastructure Related Budgeting and Controls. Optimizing Infrastructure/network Costs. Respond, troubleshoot, identify root cause and remediate issues in a complete, documented and timely manner. Provide on-call support for network systems as required. Ensure that appropriate monitoring, alerting and logging mechanisms are in place and functioning optimally all the time. Certification: Microsoft Professional Certified Microsoft Certified Technology Specialist CCNA/MCP Certified Microsoft Azure/AWS Certified Contact Details: Aasma Shaikh shaikhaasmaoasis@gmail.com

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IT Consultant | Government / PSU Projects (4+ Years Experience) Shell Infotech

4.0 - 7.0 years

7 - 10 Lacs

Patna

Work from Office

INITIAL 1 YEAR CONTRACT (LPE) Work Location: Patna (Work from Office only) Description • B.E./B. Tech/MCA with a minimum 4 years of experience in IT/ITES • Should have minimum of 2 years of experience in IT Consulting in Government / PSU client. Qualification • B.E./B. Tech/MCA with a minimum 4 years of experience in IT/ITES • Should have minimum of 2 years of experience in IT Consulting in Government / PSU client. Skills IT Consulting e-governance IT Consultancy

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