Role Purpose
The Infrastructure Manager is responsible for leading the design, delivery, and operational excellence of the organisation’s IT infrastructure on a global scale. This includes enterprise services (Microsoft technologies, Email, Active Directory, Entra), on-premises systems (Windows Server, VMware), backup and monitoring technologies, and database environments. The role also encompasses people leadership, stakeholder engagement, and a strong focus on security, service continuity.
Key Responsibilities
Technical Leadership
- Oversee the management and optimisation of:
- Microsoft Azure cloud services
- Microsoft 365 suite (Exchange, SharePoint, Teams)
- Windows Server infrastructure (AD / Entra, DNS, DHCP, GPO)
- VMware virtualisation platforms
- Backup technologies (e.g., Dell APEX, Barracuda)
- Monitoring tools (e.g., SolarWinds, DataDog)
- Ensure infrastructure is secure, resilient, and scalable.
- Lead root cause analysis and problem resolution for major incidents.
- Drive continuous improvement and automation across infrastructure services.
People & Stakeholder Management
- Manage and mentor a team of infrastructure professionals.
- Foster a culture of collaboration, accountability, and technical excellence.
- Engage with internal stakeholders to understand business needs and translate them into infrastructure solutions.
- Provide clear communication and reporting to senior leadership.
Security & Compliance
- Implement and maintain security best practices across all infrastructure layers.
- Ensure compliance with internal policies and external regulations.
- Collaborate with the Cybersecurity team on threat detection, vulnerability management, and incident response.
Service & Change Management
- Own infrastructure-related incident, problem, and change management processes.
- Ensure timely resolution of incidents and effective communication during outages.
- Lead infrastructure components of change initiatives and projects.
Project Oversight & Risk Management
- Provide technical oversight and governance for infrastructure projects.
- Identify and manage risks related to infrastructure operations and changes.
- Support project teams with infrastructure planning, resource allocation, and delivery assurance.
- Accurate estimations or work and resources
Audit & Compliance Support
- Lead and coordinate IT infrastructure audits across global regions, ensuring timely response to audit findings and implementation of remediation plans.
- Collaborate with internal and external auditors to provide evidence, documentation, and technical insights for global infrastructure systems.
- Maintain audit readiness by ensuring systems, processes, and documentation meet regulatory and internal standards.
- Support global teams in addressing audit actions, tracking progress, and reporting on compliance status.
Skills & Experience Required
- Proven experience in managing enterprise infrastructure environments.
- Strong technical expertise in:
- Azure, Microsoft 365, Windows Server, VMware
- Backup technologies
- Observability and monitoring technologies
- Experience in leading teams and mentoring technical staff.
- Strong stakeholder management and communication skills.
- Security-focused mindset with knowledge of best practices and frameworks.
- Solid understanding of ITIL processes (Incident, Problem, Change).
- Experience in project oversight, ability to manage multiple priorities and work to tight deadlines.
- Experience driving automation, orchestration and self-service to improve efficiency
- Risk management, and compliance frameworks in a global context.
- Understanding of audit processes, supporting internal and external audits for IT infrastructure across multiple regions or countries.
Personal Attributes
- Strategic thinker with a hands-on management approach.
- Strong leadership and team-building capabilities.
- Excellent problem-solving and analytical skills.
- Calm under pressure and adaptable to change.
- Committed to continuous improvement and professional development.
Qualifications
- Degree or relevant in role experience
- +5 years in operations at a senior level
- +5 years’ experience of direct line management of people
- Experience in matrix management
- Certifications in Microsoft technologies.
- Desirable experience in project management
