Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Virtual Drive for Collection roles - Voice Process on 3rd April 2025 - Hyderabad Date : 3rd April 2025 Time : 11.30 AM to 1 PM Venue: Microsoft Teams Meeting MS Teams Meeting ID: 448 458 965 346 MS Teams Passcode: 2ya2Mi3B Location Uppal, Hyderabad Shift: Night Shit Note: Please keep your Original Aadhar card & E-Aadhar card with you while appearing for virtual Interview Key Responsibilities: Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Respond to email /phone queries on disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution • Find opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to supervise and supervise the past dues • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact • Work as a standout colleague to process any ADHOC request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. • Raise problems to senior staff members and or management as appropriate. Required Skills: Commerce Graduate Excellent Communication Skills (verbal and written) Accounting Knowledge Minimum Qualifications Good customer handling skills High Energy level Effective probing skills and analyzing / understanding skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
