General Manager

The Chennai Silks - Gajaananda Group - Hyderabad

We are looking for GM for our Hyderabad Branch

Job Summary:

The General Manager (GM) is responsible for supporting in overseeing the complete operations of the retail showroom. This includes supervising sales, staff, customer service, inventory, merchandising, and process adherence to achieve business targets and maintain a superior customer experience.

Key Responsibilities:

1. Sales & Revenue Management:

• Assist in achieving monthly and annual sales targets.
• Monitor day-to-day sales and drive team performance.
• Analyse sales trends and help implement promotional strategies.

2. Staff Supervision & Training:

• Supervise Branch Manager / Floor managers / Floor Head / Department heads.
• Conduct regular team meetings, performance reviews, and motivational sessions.
• Support in recruitment, training, and skill development of staff.

3. Customer Experience:

• Ensure the highest level of customer service and satisfaction.
• Handle escalated customer complaints and provide effective solutions.
• Maintain a welcoming and service-oriented showroom atmosphere.

4. Visual Merchandising & Showroom Standards:

• Ensure proper product display and adherence to brand guidelines.
• Monitor cleanliness, layout, lighting, and ambiance of the showroom.
• Coordinate seasonal changes in display and store layout with the VM team.

5. Inventory & Stock Management:

• Assist in managing inventory levels, stock rotation, and reordering.
• Coordinate with the warehouse team to ensure timely stock replenishment.
• Conduct periodic stock audits and prevent pilferage or discrepancies.

6. Reporting & Coordination:

• Prepare and review daily, weekly, and monthly sales and operational reports.
• Collaborate with departments such as Marketing, Finance, and HR for operational support.
• Ensure implementation of company policies, SOPs, and compliance standards.

7. Support Strategic Planning:

• To plan new initiatives, store events, and customer engagement programs.
• Analyse market trends and customer feedback to suggest improvements.

Key Skills & Competencies:

• Leadership and people management
• Sales and customer service expertise
• Inventory and operations control
• Communication and interpersonal skills
• Problem-solving and decision-making
• Proficiency in Pos systems, Excel, and basic retail software

Qualifications & Experience:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 5–8 years of experience in retail showroom operations, including team supervision.
• Experience in textile, apparel, or lifestyle retail preferred.
• Fluency in local language Tamil / English / Telugu required.

With Regards

Arun

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Work Location: In person