General Manager

About The Company

Overview /Role Summary

Key Role & Responsibilities

• Develop and implement sales plans for enterprise accounts, considering market focus and dynamics, and explore opportunities to use AI tools to support these plans.
• Allocate targets to team members and provide guidance on account-specific action plans, using available data analytics tools to monitor progress and identify areas for improvement.
• Review and qualify sales opportunities in collaboration with solution architects and cross-functional teams, leveraging AI-powered CRM features or analytics dashboards for supportive insights where available.
• Engage with senior management of client organizations to present Tata Communications’ solutions, and introduce AI-supported enhancements as appropriate.
• Support the team in closing opportunities, focusing on large deals and renewals, by utilizing AI tools for drafting proposals, summarizing customer requirements, preparing negotiation briefs, etc.
• Review and provide input on solutioning and commercials for complex, high-value deals, using AI-enabled scenario analysis or data visualization tools to support decision-making.
• Participate in final negotiations for closing major deals, using AI as a supplementary resource,
• Conduct periodic reviews of account progress, sales pipeline, and process adherence, using AI-driven analytics for basic reporting and pipeline visualization, while recognizing current limitations in predictive accuracy.
• Lead team development through recruitment, goal setting, performance reviews, and coaching, with an emphasis on upskilling in digital tools and fostering a culture of responsible AI experimentation.
• Foster team engagement and resolve people-related issues to ensure productivity, using available HR analytics or AI-based sentiment analysis tools in a supportive, non-critical manner.
  

Minimum Qualification & Experience

Capability

• Strong understanding of management dynamics and sales operations.
• Familiarity with digital tools, including exposure to AI and data analytics as applied to sales.
• Good understanding of finance & supply chain management.
• Awareness of industry trends and technological advancements, with a willingness to experiment with new tools.