General Manager

General Manager – Governance

Key Responsibilities

City Governance & SOP Adherence Drive compliance with Livspaceʼs SOPs across on-ground teams – including design, execution, vendor, and experience functions.

• • Conduct routine governance checks to ensure adherence to process frameworks. • Identify and close operational control gaps impacting service quality, timelines, or cost. Risk & Non-Compliance Management

• Monitor and resolve governance risks including financial, operational, or service quality issues. • Proactively address non-compliance or deviations related to internal stakeholders, such as: • Design Teams – project delays, scope misalignment, or documentation gaps.

• Project Managers – non-adherence to SOPs, customer escalations, or quality lapses.

• Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues.

• Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes. • Flag repeated incidents and drive systemic corrective actions and policy reinforcement Audit Readiness & Documentation

• Maintain all project, partner, and compliance documentation in audit-ready format.

• Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.

• Track and update governance metrics through structured dashboards and trackers. Stakeholder & Partner Coordination

• Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.

• Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.

• Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Reporting & Escalation Management

• Prepare city-level compliance reports and governance scorecards for business reviews.

• Escalate recurring non-compliances or systemic partner issues to the regional governance lead.

• Present RCA (Root Cause Analysis) and recommend preventive measures.

EXPERTISE AND QUALIFICATIONS

• Graduation / Post Graduation 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.

• Experience working with external partners/vendors in project-based or platform businesses.

• Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.

• Strong communication, analytical, and reporting skills with a bias for action.

• Background in real estate, interior design, consumer services, or execution-led businesses preferred.