General Manager

Job Description

Job Title: Retail Store General Manager (GM) Location: Ahmedabad Company: Kansawala Tools & Hardware Private Limited Employment Type: Full-time About Us: Kansawala Tools & Hardware Pvt. Ltd. is a leading retailer of high-quality hand tools, power tools, industrial supplies, and hardware products. We pride ourselves on delivering reliable service, strong product knowledge, and value to customers across sectors. Role Overview:We are looking for an experienced and motivated General Manager to lead our retail store operations. The GM will be responsible for managing sales, inventory, staff, and ensuring smooth day-to-day operations while driving growth and customer satisfaction. Key Responsibilities: Store Operations: Oversee daily operations of the retail store including opening/closing, cleanliness, display management, and customer service standards. Team Leadership: Recruit, train, supervise, and evaluate store staff. Build a high-performing team culture focused on accountability and results. Sales & Customer Service: Monitor and drive sales performance through effective merchandising, promotions, and excellent customer engagement. Inventory Management: Ensure optimal stock levels, minimize shrinkage/loss, and coordinate with the procurement team for timely replenishment. Financial Oversight: Prepare and manage store budgets, analyze profit margins, control operational expenses, and report financial performance. Vendor & Supplier Coordination: Work with suppliers to manage product deliveries, handle vendor relations, and ensure timely availability of tools and hardware. Compliance & Safety: Ensure the store operates in accordance with company policies, legal regulations, and safety standards. Reporting: Prepare and present regular reports on store performance, inventory status, customer feedback, and staff performance to senior management. Requirements: Bachelor's degree in Business Administration, Retail Management, or a related field. MBA preferred. 5+ years of experience in retail management, preferably in the tools, hardware, or building materials sector. Strong leadership and team-building skills. Proven track record in sales, inventory, and operations management. Proficient in retail software and POS systems. Excellent communication, organizational, and problem-solving abilities. Ability to work under pressure and meet sales targets. Preferred Skills:Knowledge of hand tools, power tools, and industrial hardware products. Experience in vendor negotiations and supply chain coordination. Multilingual abilities (preferred for customer engagement in local markets). What We Offer: Competitive salary and performance-based incentives Opportunity to lead and grow with a fast-expanding retail brand Supportive and collaborative work environment Continuous learning and professional development To Apply: Send your CV to info@clearflow.in with subject: Retail Store GM – Ahmedabad HO.