General Manager Human Resources

As the Lead of Talent Acquisition in our company, your role will involve overseeing the entire TA function for bulk hiring, lateral, and leadership roles across Voice/Non-Voice, Domestic & International Processes. Your responsibilities will include: - Developing and executing hiring strategies that are in line with our business goals to ensure timely, cost-effective, and quality talent acquisition. - Building and mentoring a high-performing internal recruitment team while managing external vendor relationships effectively. - Driving volume hiring plans across multiple cities with a focus on minimizing drop-outs and early attrition. - Collaborating closely with business heads and HRBPs to grasp workforce planning and skill requirements accurately. - Implementing and optimizing recruitment tools, Applicant Tracking System (ATS), and analytics to enhance hiring Turnaround Time (TAT) and candidate experience. - Setting and monitoring key Key Performance Indicators (KPIs) such as offer-to-join ratio, time-to-fill, sourcing mix, and quality of hire. - Ensuring compliance with recruitment governance, Diversity, Equity, and Inclusion (DEI) practices, and BPO-specific labor norms. - Managing employer branding initiatives, job fairs, and campus hiring strategy effectively. - Keeping yourself updated on market trends, competitor intelligence, and talent availability insights. Qualifications required for this role are as follows: - You should have at least 18 years of progressive experience in Talent Acquisition, preferably within the BPO/KPO/ITES domains. - Proven track record of managing large-scale hiring operations, with a minimum of 1,000 hires per month. - Strong knowledge of bulk recruitment processes, sourcing strategies, and vendor management practices. - Excellent leadership capabilities, stakeholder management skills, and effective communication abilities. - Proficiency in utilizing recruitment tools, ATS platforms, and leveraging data-driven insights for hiring decisions. - Ability to thrive in a high-pressure environment and consistently meet aggressive targets. If you need any further details or have any queries, feel free to ask.,