General Manager Human Resources

Job Description

Key Responsibilities: Lead the entire TA function for bulk hiring, lateral, and leadership roles (Voice/Non-Voice, Domestic & International Processes). Develop and execute hiring strategies aligned with business goals to ensure timely, cost-effective, and quality talent acquisition. Build and mentor a high-performing internal recruitment team and manage external vendor relationships. Drive volume hiring plans across multiple cities while ensuring minimum drop-outs and early attrition. Collaborate with business heads and HRBPs to understand workforce planning and skill requirements. Implement and optimize recruitment tools, ATS, and analytics to improve hiring TAT and experience. Set and monitor key KPIs: offer-to-join ratio, time-to-fill, sourcing mix, and quality of hire. Ensure compliance with recruitment governance, DEI, and BPO-specific labor norms. Manage employer branding initiatives, job fairs, and campus hiring strategy. Keep abreast of market trends, competitor intelligence, and talent availability insights. ✅ Key Requirements: 18+ years of progressive experience in Talent Acquisition , preferably in BPO/KPO/ITES domains. Proven experience in managing large-scale hiring (minimum 1,000 hires/month). Strong knowledge of bulk recruitment, sourcing strategies , and vendor management. Excellent leadership, stakeholder management, and communication skills. Proficiency in recruitment tools, ATS platforms, and data-driven hiring. Ability to work under pressure and meet aggressive targets. Show more Show less