General Manager Governance

General Manager - Governance

Key Responsibilities

City Governance & SOP Adherence

• Drive compliance with Livspaceʼs SOPs across on-ground teams – including design, execution, vendor, and experience functions.

• Conduct routine governance checks to ensure adherence to process frameworks.
• Identify and close operational control gaps impacting service quality, timelines, or cost.

Risk & Non-Compliance Management

• Monitor and resolve governance risks including financial, operational, or service quality issues.
• Proactively address non-compliance or deviations related to internal stakeholders, such as:
• Design Teams – project delays, scope misalignment, or documentation gaps.
• Project Managers – non-adherence to SOPs, customer escalations, or quality lapses.
• Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues.
• Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes.
• Flag repeated incidents and drive systemic corrective actions and policy reinforcement

Audit Readiness & Documentation

• Maintain all project, partner, and compliance documentation in audit-ready format.
• Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.
• Track and update governance metrics through structured dashboards and trackers.

Stakeholder & Partner Coordination

• Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
• Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
• Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.

Reporting & Escalation Management

• Prepare city-level compliance reports and governance scorecards for business reviews.
• Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
• Present RCA (Root Cause Analysis) and recommend preventive measures.

Required Skills:

• Bachelor Degree or equivalent degree Or comparable degree in Design. MBA would be an added advantage.
• Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
• Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
• Strong leadership and people management skills (direct team reporting in past roles a must)
• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
• Deep understanding of interior fit-out industry, processes, market trends etc.
• Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.
• Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
• Be the Livspace leader in the representative region. Be hungry, humble and lean.